What are the responsibilities and job description for the Product Specialist position at SpotDraft?
About SpotDraft
SpotDraft is an end-to-end CLM for high-growth companies. We are building a product to ensure convenient, fast and easy contracting for businesses. We know the potential to be unlocked if legal teams are equipped with the right kind of tools and systems. So here we are, building them.
Currently, customers like PhonePe, Chargebee, Unacademy, Meesho and Cred use SpotDraft to streamline contracting within their organisations. On average, SpotDraft saves legal counsels within the company 10 hours per week and helps close deals 25% faster.
Job Summary:
About the role
Our fast-growing Customer Success team is looking forward to onboarding passionate technology enthusiasts to work with SpotDraft customers in identifying, resolving, and preventing product issues while using SpotDraft, your primary goal is to work with SpotDraft customers in identifying, resolving, and preventing product issues while using SpotDraft.
Your Mission:
As a Product Specialist at SpotDraft, you will:
Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.
Collaborate: Work closely with our Product & Engineering teams to improve our product.
Educate: Help customers understand the full potential of SpotDraft’s solutions.
Who you are:
Experience: 2 years as a Product Support Specialist or Product Support Engineer in SaaS-based applications.
Tech Savvy: Proficient in using Developer Tools, Log analysis tools (DataDog, SUMO Logic, Dynatrace), and troubleshooting network-level logs.
Integrations and Connectors Knowledge: Experience Setting-up and troubleshooting various integrations and connectors.
API Knowledge: Deep understanding of HTTP error codes, API workings, and reading API payloads/responses.
Database Skills: Experience with database applications and executing queries to retrieve data.
SSO Expertise: Previous experience setting up Single Sign-On (SSO) setups.
Customer Focused: Passionate about solving customer problems and ensuring their success.
Excellent Communicator: Impeccable communication and interpersonal skills, confident in working with senior executives from large enterprises.
Flexible: Willingness to work in a 24/7 support environment.
Working at SpotDraft
When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company.
An opportunity to work alongside one of the most talent-dense teams.
An opportunity to build your professional network through interacting with influential and highly sought-after founders, investors, venture capitalists and market leaders.
Hands-on impact and space for complete ownership of end-to-end processes.
We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. ‘
Our Core Values
Our business is to delight Customers
Be Transparent. Be Direct
Be Audacious
Outcomes over everything else
Be 1% better every day
Elevate each other
Be passionate. Take Ownership
*SpotDraft is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, colour, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.