What are the responsibilities and job description for the Business Development Center (BDC) Agent position at Spotless Auto LLC?
Job Title: Business Development Center (BDC) Agent
Location: Spotless Auto – San Antonio
Employment Type: Full-Time
About Us:
Spotless Auto is a customer-focused automotive dealership that prides itself on delivering exceptional experiences. We value our team members and offer a supportive, fast-paced work environment where you can thrive and grow.
Position Overview:
As a BDC Agent, you will be the first point of contact for potential customers. Your role is critical in creating a positive first impression, responding to leads, and setting appointments for the sales team. This is a fast-paced role that requires excellent communication skills, a positive attitude, and the ability to multitask effectively.
Key Responsibilities:
- Respond to inbound customer inquiries via phone, email, and text promptly and professionally.
- Make outbound calls to follow up with leads, confirm appointments, and re-engage past customers.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Schedule sales appointments and follow up to ensure customer satisfaction.
- Work closely with the sales team to optimize appointment scheduling and lead conversion.
- Meet or exceed daily, weekly, and monthly performance goals.
Qualifications:
- Previous experience in customer service, call centers, or a BDC role preferred but not required.
- Strong verbal and written communication skills.
- Proficient in using CRM systems and basic computer applications.
- Ability to handle a high volume of calls and maintain a professional demeanor.
- Self-motivated, goal-oriented, and organized.
- Friendly, outgoing personality with a customer-first mindset.
What We Offer:
- Competitive hourly pay plus performance-based bonuses.
- Comprehensive training to set you up for success.
- Opportunities for career growth within the dealership.
- A supportive team environment where your contributions are valued.
Schedule:
Full-time, flexible hours, including some evenings and weekends.
How to Apply:
If you're enthusiastic, results-driven, and ready to join a dynamic team, we’d love to hear from you! Apply today with your resume and a brief cover letter.
Spotless Auto is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- Commission pay
- Monthly bonus
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- San Antonio, TX 78254 (Required)
Ability to Relocate:
- San Antonio, TX 78254: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $25
