What are the responsibilities and job description for the Customer Service Representative position at SpotlightStaff.com?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues in a timely manner. This role requires strong communication skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Enter customer orders accurately into the system for processing and shipping
- Coordinate with shipping and receiving to ensure timely order fulfillment
- Answer incoming calls and provide exceptional support to customers
- Communicate with internal departments to resolve order-related issues
- Track shipments and provide customers with status updates as needed
- Maintain accurate records and documentation for all customer interactions
- Perform general administrative tasks as needed to support the team
Requirements
- Previous experience in customer service, preferably in a manufacturing or industrial setting
- Strong data entry and organizational skills
- Experience working with shipping/receiving processes is a plus
- Excellent verbal and written communication skills
- Comfortable working in a fast-paced, team-oriented environment
- Proficiency with computers and office software (e.g., Microsoft Excel, Word, Outlook)
Join us in delivering outstanding service to our clients while growing your career in a supportive environment!
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Benefits:
- On-the-job training
Shift:
- Day shift
Work Location: In person
Salary : $15 - $16
