What are the responsibilities and job description for the IT Support Specialist position at Spotlink?
Job Description
Job Description
IT Support Specialist
Job Summary
Working directly under the Support Manager, this Support Specialist will provide lynch pin support services to our clients. You will be providing front line remote and on-site support to our diverse client base across a variety of technologies – desktops, mobile, servers, networking, firewalls, cloud, applications, etc. You will also assist the Project team as needed with new deployments and implementations. The position is primarily based out of our Great Falls regional office and is a Work-in-Office role.
Qualifications & Skills
- Must possess a minimum of three years of customer service experience
- Three years’ experience administering business networks
- Advanced experience in supporting Windows 10 and 11, printers, email.
- Experience in corporate network troubleshooting (networking, desktop, server / OS, & virtualization)
- Experience with TCP / IP, DNS, DHCP
- Experience configuring and supporting Windows 2016, 2019, 2022 or 2025 Server
- Experience in supporting Microsoft 365, Active Directory, and / or Google Workspace
- Microsoft Office Application skills
- Firewall configuration and deployment experience
- High attention to detail and excellent oral and written communication
- Demonstrate integrity and ability to maintain client confidentiality
- Ability to work on multiple assignments with minimal supervision
Additional Responsibilities
Other Requirements – Physical Demands & Certifications
Job Classifications
Reports To : Support Supervisor
Compensation : $18.96 to $25.07, depending on experience
FLSA Status : Non- exempt
Location : Great Falls Office
Hours : Monday- Friday business hours; evening & weekend work as needed, overtime as needed
About SpotLink
SpotLink is a premier, high-skill, high-capabilities, San Diego based technology solutions provider. We specialize in Managed IT Services, Software Engineering, & Voice Solutions for small and mid-sized businesses. As an industry leader for San Diego IT solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, software engineering, and voice technology solutions. SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training / certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA, and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.
Salary : $19 - $25
