What are the responsibilities and job description for the Technical Support Specialist position at Spotnana Technology, Inc.?
A company is looking for a Technical Support & AI Data Quality Specialist.Key Responsibilities : Identify customer needs, research issues, and provide solutions to ensure complete satisfactionUtilize multiple systems to troubleshoot service disruptions and coordinate with departments for resolutionDocument customer interactions accurately and assist in project-level deliverablesRequired Qualifications : 3 years of experience in a technical customer-facing support roleExperience in a B2B startup or fast-paced corporate environment preferredStrong knowledge of SaaS tools such as Google Workplace, Slack, and ZoomBasic understanding of web technologies (HTML, CSS, JavaScript, APIs) is a plusFamiliarity with the travel industry and experience creating AI prompts is advantageous
