What are the responsibilities and job description for the Customer Support Agent | US Logistics | $190 USD/wk position at Spotter?
Job Overview :
We are seeking a dedicated and reliable Customer Support Agent to join our team. The ideal candidate will have immaculate English and the propensity to go above and beyond to provide excellent customer service. This position requires availability 24 / 7, with primary business hours aligned with Chicago time.
Key Responsibilities :
- Provide on-the-road assistance to drivers, addressing their needs and resolving issues promptly.
- Respond to inquiries and support requests through various communication channels (phone, email, chat).
- Maintain accurate records of driver interactions and support activities.
- Coordinate with other departments to ensure timely resolution of driver issues.
- Monitor and track the status of drivers and their shipments.
- Deliver exceptional customer service and ensure driver satisfaction.
Required Skills & Qualifications :
Compensation :
Working Hours :
Salary : $150
