What are the responsibilities and job description for the Driver Support 190 USDwk position at Spotter?
Spotter is revolutionizing the logistics and transportation industry by connecting fleets with cuttingedge technology. Our platform spotter.ai streamlines operations and maximizes efficiency for fleet owners providing them with tools to grow and manage their businesses more effectively. Were looking for a driven and dynamic Sales Representative to join our team and play a crucial role in expanding our network of owneroperators.
Position Overview :
We are currently seeking a dedicated Afterhours Driver Support Specialist to join our team with weekend shifts required. The primary role of this position is to ensure that our drivers experience a smooth journey particularly during late hours when support is crucial.
The key responsibilities include being the initial point of contact for drivers facing issues during the night shift listening to their concerns empathizing and resolving them efficiently. The specialist will also collaborate within the companys communication channels to tag the appropriate dispatchers and drivers for prompt assistance. Additionally this role involves guiding drivers through any load receiver or shipper issues they encounter after hours ensuring their operations remain on track. The specialist will use our system OpenRoad to identify load numbers then contact brokers to get necessary directions helping drivers reach their destinations smoothly.
You will be working with 3 two more teammates to complete a 3 hour shift although 2 rest days are offered every week it might not necessary be on Saturday and Sunday.
Key Responsibilities :
- Handle After Hours Hours Driver Problems : Act as the primary contact for drivers with issues during night shifts providing empathetic and efficient solutions.
- Tag Dispatchers and Drivers : Work within the company communication channels to ensure timely and accurate information flow between dispatchers and drivers.
- Assist with Load Receiver and Shipper Issues : Guide drivers through problems related to loads receivers or shippers maintaining schedule adherence.
- Navigate OpenRoad : Use the companys system to find load numbers contact brokers for directions and assist drivers in reaching their destinations efficiently.
Qualifications :
Why Join Spotter
Key Skills
Inventory Control,Basic Math,Paratransit,Tanker Experience,Van Driver,Box Truck Experience,Commercial Driving,Commercial Vehicle Experience,Delivery Driver Experience,Manual Transmission Experience,Driving,Heavy Lifting
Employment Type : Full Time
Vacancy : 1
Salary : $150
