Natural Gas Operations Coordinator

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day.  Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work?  Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

• 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution
• Defined Contribution Plan with an automatic contribution from Sprague
• Paid Volunteer Time
• Choice of high deductible and PPO Health Plans to fit your individual needs
• Wellness Program

We want to hear from you!

Our Operations Coordinator will work with our Natural Gas Team and will enter all retail natural gas deals, will coordinate utility related communications and work with various groups to maintain systems balance. In this role, you will learn and understand system flow and impact on other intercompany departments. Our employees must meet established compliance controls, be able to work independently in a fast-paced environment, and coordinate with other teams to resolve issues. We are looking for someone who can foster an effective work environment, problem solve and embrace company goals.

• Execute customer contracts in CAMS (Customer Account Management System) once contract packages have been verified by ensuring the product, price plan and all documents were filled out correctly along with proper signatures are obtained in good order
• Validate data entered in CAMS during enrollment process
• Assist with the countersigning, organization and storing of customer contracts and other documentation
• Handle Account Maintenance matters as needed, including enrolling and dropping accounts and updating customer information
• Research and resolve enrollment issues utilizing analytical and reporting tools as well as collaborating with cross functional peers
• Perform a variety of analytical functions including the review and management of large data sets to ensure successful onboarding process and compliance with internal controls
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Lead and assist with continuous process improvement projects related to enrollment controls, quality & efficiency, and automation opportunities
• Assist other departments as needed to provide the best customer experience

This opportunity will be remote with occasional travel to Portsmouth, NH or Syracuse, NY.

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.

Qualified candidates for this role will have the following:

• Bachelor’s degree
• Analytical skills
• Advanced computer literacy – Excel knowledge is required
• Must be detail oriented and can multitask in a fast-paced environment
• Must have good verbal and written communication skills, ability to communicate/relate to fellow employees
• Ability to operate basic office equipment  

Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20 locations knows how important they are to our community. 

The rate for this position is $25.00 to $28.00 per hour based on experience.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

Sprague is an EEO/AA employer.  We strongly encourage minorities, females, Vets and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information

Salary : $25 - $28