What are the responsibilities and job description for the Host - Mexican Inn position at Spring Creek Restaurants?

Position Overview : The Host position greets the customer immediately when they enter the restaurant. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating and to alleviate servers from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders. The Host follows up with guests as they are leaving to ensure they had a great experience and invites them to return. They are attentive to the FOH atmosphere and ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression.

Host will also be asked to serve as a chip delivery person on the schedule as well. This position is fast paced and requires the same personal and energetic personality as the hostess position.

Accountabilities

Ensures proper sanitation and food handling
Food & Beverage Quality Assurance
Accurate Food Presentation
Menu Knowledge
Rotation Seating
Prepared, in uniform & Punctual for Shift
Welcoming
Aware of Events & Specials
Friendly & Attentive Customer Service
Responsible Cash Handling
Service Speed
Store Events Spokesperson
Order Accuracy
Cleanliness
To Go Sales Person

Responsibilities

Team Player

Team Communication

Performs assigned tasks

Continuous development of food & beverage product knowledge

Answering the phone in a professional manner

Knowledge, Skills, Abilities

Customer Service Skills

Basic Mathematical Computations Skills

Ability to maintain Professionalism at all times

Ability to communicate clearly

Ability to work well with others

Ability to multi-task

Requirements :

Report to work as scheduled, on time, well-groomed and dressed in proper uniform.

Must be at least 16 years of age upon date of hire

Ability to wipe down tables including bases, pick up debris off the floor and wipe down booth seats in all area of the restaurant.

Transports plates, glasses and trays to and from the dining room, service bar and kitchen a minimum of 30 times per shift.

Reading, writing, basic math and verbal communication skills required.

Mobility and full range of movement throughout the shit

Transports glass rack, plate ware, cases of food and beverage which weigh up to 30 pounds a minimum of 15 times per shift.

Able to respond quickly in an emergency situation to avoid imminent danger to self and others.

Physical Requirements :

Must be able to stand and exert fast paced mobility for periods of up to 6 (six) hours in length.

Must have good sense of balance, able to bend, kneel and react swiftly to actions surrounding them.

Must have the ability to lift bus pans, trays, cases of food and beverage weighing as much as 30 pounds.

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Host - Mexican Inn

What are the responsibilities and job description for the Host - Mexican Inn position at Spring Creek Restaurants?

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