Case Worker (NORC)

Provide case management services to older clients and families in accordance with the standards of the social work profession and requirements of the funding source to those 60 years and older residing in Spring Creek Towers allowing them to successfully age in place. Provide services to large number of Russian-speaking clients of the SCSP NORC but not exclusively.

Interview clients, conduct NORC Assessment, develop NORC plan of care, monitor implementation and adjust plan as required by funding source and adhering to standards of the social work profession;

Provide case management and case assistance services in accordance with standards of the social work profession and grant requirements and guidelines

Provide case management services as determined by needs of program and under supervision of the Program Director.

Work closely with NORC Nurse and provide documented evidence of interdisciplinary care planning required.

Conduct Health Indicator surveys as indicated by Program Director and as required by funding source. Use results of surveys to guide practice as indicated by Program Director and as required by funding source.

Refer clients to community resources as indicated by assessment of needs and NORC Care Plan.

Work with the Program Director to develop procedures, schedule workflow, assignments and ongoing programs assuring that these comply with all contract, grant, nonprofit guidelines, and social work professional standards.

Work with the Program Director to develop programs based on documented needs of the community of seniors.

Work with Program Director to investigate and develop resources to meet specialized needs of groups in community.

Maintain accurate records and provide timely statistical and activity reports. Assure that information is up-to-date and assessed on an annual basis. Client confidentiality agreements and Release of Information forms renewed annually.

Record work in the STARS data base and any other data base which may be required;

Assure contracted levels of units for responsible areas are achieved each month.

Comply with all present and future requirements of contracts and grants.

Participate in case conferences and supervision sessions; work as part of interdisciplinary team to provide coordinated services to seniors; present cases during case conference meetings and adjust care plan as indicated.

Participate in outreach, educational and health promotion events to assure client participation and assistance;

Active participation in supervision sessions with supervisor.

Participation in continuing education required.

Remain current in general office technology.

Perform all other duties as assigned.

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions.

Graduate of an Accredited College or University with a Bachelor of Social Work (BSW) degree preferred or BA in Human Services and experience providing services to Older Adults. (Russian Speaking preferred but not required). AA, AS Degree required with 3 years of Case Management experience.

Strong commitment to mission of Spring Creek Senior Partners NORC.

Nonjudgmental, socially perceptive, empathic and a good listener.

Sensitivity to and understanding of the needs of the elderly. Prior experience working with seniors desirable.

Demonstrated knowledge of social theories, practices and guidelines of the social work profession; Dedication to core competencies of social work profession

Ability to build and maintain professional helping relationships while maintaining professional boundaries

Ability to relate and communicate with diverse population and groups; commitment to diversity

Resilience along with ability to assess situations

Highly organized and detail oriented; able to plan and manage multiple concurrent projects

Self-motivated and able to follow through and complete projects

Ability to handle complex and difficult situations in a professional manner

Ability to work independently while also working well as part of a team

Ability to develop collaborative relationships with designated community groups

Excellent verbal and written communication skills.

Strong computer skills required including internet, Microsoft word, excel, and willingness to learn other programs as required

Ability to visit clients and provide services in their homes when required.

Understanding and appreciation of the role of race, religion, ethnicity, sexual preference and individual values as it relates to serving clients and their families. Comfortable working with diverse population of seniors, volunteers and staff

Demonstrated capability to conduct ones self in a calm and professional demeanor when dealing with the public and/or with difficult situations

Flexible and able to work well in a fast-paced environment with numerous interruptions throughout the day.

Excellent engagement and assessment skills

Time Management Skills

Resourceful

Goal oriented

This job operates in a professional office environment, periodically at nearby community center and other locations within the Spring Creek Towers complex. Occasional meetings in other boroughs of NYC.

Case load is heavy, work is intense, often crisis oriented, and unpredictable; many clients and families have multiple and complicated situations.

Assessment and services provided to homebound seniors in their homes

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, etc.

Strong commitment to mission of Spring Creek Senior Partners NORC SSP

Nonjudgmental, socially perceptive, empathic and a good listener.

Demonstrated knowledge of social theories, practices and guidelines of the social work profession; Dedication to core competencies of social work profession

Ability to build and maintain professional helping relationships while maintaining professional boundaries

Ability to relate and communicate with diverse population and groups; commitment to diversity

Resilience along with ability to assess situations

Highly organized and detail oriented; able to plan and manage multiple concurrent projects

Self-motivated and able to follow through and complete projects

Ability to handle complex and difficult situations in a professional manner

Ability to work independently while also working well as part of a team

Ability to develop collaborative relationships with designated community groups

Excellent verbal and written communication skills

Ability to visit clients and provide services in their homes when required

Familiarity working with and negotiating entitlement systems

Bilingual preferred (English/Russian or English/Spanish)

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to use discretion and exhibit high level of confidentiality.