Technology Assistant

BASIS Independent Bothell is seeking qualified candidates for Technology Assistant starting June 2025!  BASIS Independent Bothell is set to open in September 2025, bringing our world-class approach to education to a vibrant new community. We’re searching for passionate educators, administrators, and support staff who are eager to make a lasting impact. By joining our founding team, you’ll have a unique opportunity to shape the culture, programs, and experiences that will inspire generations of students.  What We're Looking For  The Technology Assistant primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology and operational needs. This includes all help desk requests and resolutions for the operations and academics staff as well as BASIS provided student resources. The Technology Assistant is the sole IT resource at the school and as such, the person in this position needs to have strong desktop support experience and expertise, entry-level knowledge of systems/network administration and the experience to provide excellent customer service focused on teacher and student success. The position also includes assisting in the maintenance of Building Management Systems and Security/Access Control systems running on Windows based platforms. The position requires an individual who excels at managing time and user needs across a varied environment, being responsible for application support, hardware support and user education. Familiarity with a matrixed management organization is beneficial. Technology Assistants must have the ability to engage with users of various technical skill sets effectively and understand the needs of the school as a whole.  In addition, this position will also cover Campus Assistant responsibilities to provide support services to the school's faculty and staff, such as supervising student activities (e.g. lunches, before and/or after school transitions), and performing clerical tasks.  Your Primary Responsibilities Serves as a help desk tiers 1 and 2 engineer to support desktops, laptops, tablets, and smartphones  Imaging computers utilizing Microsoft Deployment Toolkit and Microsoft provisioning tools  Office 365 Administration  Maintains system processes related to file and system backups  Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection)  Maintain Active Directory user and computer accounts  Maintain with Windows Server Update Services  Maintains telephone equipment including VoIP and analog services  Recommends hardware, software and consumables for purchase  Maintain updated and accurate inventory lists  Analyze, design and implement IT solutions at the school level  Analyze and report performance of enterprise solutions to the Central IT department  Maintain and create documentation of IT processes  Troubleshoot Network and Wi-Fi infrastructure issues  Configure, update and maintain school image profiles  Outlook, Skype and SharePoint configuration and training  Maintains computer and mobile device updates/patches  Maintain Cisco phone equipment  Supervise students  Able to manage authoritatively and effectively large groups of students in before and after-school programs and during lunch periods  Be punctual and reliable  Key Competencies  Knowledge and understanding of the BASIS Independent Schools model  Attention to detail and strong organization skills  Strong written and verbal communication skills  Excellent customer service skills  Analytical with strong problem-solving skills  Strong project/time management skills  Ability to interpret a variety of instructions in written or verbal form  Flexibility to adapt to rapidly changing work environments  Self-starter, able to work independently without close supervision  Comfortable working with large sets of complex data  Position Qualifications  Technical or associate's degree; experience can be considered in place of degree  2-3 years in an IT Help Desk environment supporting Windows 10  Knowledge of SharePoint and Office 365, Windows Server 2012/2016, Active Directory  Experience with managing work within a Help Desk ticketing system  Basic understanding of IP Routing, network troubleshooting and diagnostic techniques  Candidates must have the ability to obtain a fingerprint clearance card.  Preferred Qualifications  Basic experience with network monitoring tools such as PRTG, DHCP, Ruckus Zone Director, etc.  Experience with MDT, WSUS and Antivirus/Encryption tools  Experience with Laptop/Tablet hardware maintenance, computer hardware diagnostics  Experience with supporting large Multi-Function Printers  Experience administering network devices  Familiarity with VOIP Phone Management, Commercial Building Security Software and Content Filtering solutions  Familiarity with setting up and running Audio/Visual equipment for large-scale events  Benefits:  BASIS Independent Schools offers a comprehensive benefits package which includes:  Competitive salary dependent on education and experience.  Career growth opportunities focused on continuous learning, mentorship, and professional advancement across our network of schools.  Retirement options through which eligible participants may receive a 50% Company match for the first 10% of employee earnings deferred.  Three PPO medical plans to choose from, as well as dental and vision insurance.  An FSA option that allows for pre-tax dollars to cover medical, dependent care, and transit.  Student tuition remission for your children to attend our schools.

Salary : $20 - $23