What are the responsibilities and job description for the Customer Support Representative position at Spring Footwear Corp?
Job Description
Job Description
About Us :
Since 1991, Spring Footwear Corp has been a leader in the footwear industry, committed to delivering comfort, style, and innovation. Our products have made a difference in the lives of consumers, providing them with high-quality shoes that reflect our dedication to excellence. Our mission is simple :
To develop successful partnerships by creating and delivering the best quality, value, product, and service every day!"
At Spring Footwear, we believe in the power of exceptional customer service and are looking for a dedicated Direct to Customer (D2C) Service Representative to join our team. As the "voice" of our company, you’ll play a crucial role in shaping the customer experience and helping to drive our business forward. If you are passionate about providing exceptional service and working in a fast-paced, team-oriented environment, we want to hear from you!
What You’ll Do :
- Engage with customers via phone, email, and chat to assist with shopping, product inquiries, and resolving issues.
- Provide personalized solutions to customer concerns, ensuring an efficient, positive experience from start to finish.
- Manage customer accounts, troubleshoot issues, and help customers navigate our website and platforms including Shopify, Gorgias, Amazon Seller Central, and Walmart Seller Center.
- Collaborate with team members to ensure swift resolutions to customer inquiries and maintain strong communication across departments.
- Document customer interactions with great attention to detail, ensuring that all cases are properly tracked and resolved.
- Handle customer escalations in a professional manner or escalate to the B2C Customer Service Manager when needed.
- Enforce company policies while delivering outstanding service that aligns with our values and mission.
- Support the growth of the business by upselling products and ensuring a positive customer experience that encourages loyalty and repeat business.
What You’ll Need :
Why Join Us?
How to Apply :
Are you ready to join a company that values customer service excellence and team collaboration? Apply today! We’re excited to meet the next member of our Spring Footwear family. Submit your resume and a brief cover letter highlighting your relevant experience and why you're a great fit for this role.
