Store Manager - Myrtle Beach, SC

Spring Step Shoes is expanding to Myrtle Beach, SC, and we want you to be part of our growing family!
Since 1991, Spring Footwear has made a difference in the lives of consumers who have relied on our brands to deliver comfort and style. Product innovation, quality, value, and flexibility are the cornerstones of our success. This commitment is reflected in our mission:

“To develop successful partnerships by creating and delivering the best quality, value, product, and service every day!”

Job Description:

We are hiring a Store Manager to act as the face of the brand in our new retail store at Tanger Outlets Myrtle Beach, SC. This key role will focus on providing world-class customer service while driving sales results at one of our retail locations.

Main Purpose:

The Store Manager is responsible for overseeing the day-to-day operations of the store, ensuring that the store meets its sales targets, maintains excellent customer service, and operates efficiently. As a Store Manager, you will be responsible for managing and developing a high-performing team, optimizing store operations, and ensuring that every customer has a positive shopping experience.

Core Accountabilities:

• Create a Positive Sales Culture: Develop and foster a team-oriented, high-performance sales environment that is aligned with the Spring Step brand and values.
• Drive Sales & Achieve Goals: Set clear and achievable sales targets for yourself and your team, including overall sales, individual pairs sold, accessory sales, and promotional targets.
• Recruit & Develop Talent: Oversee all aspects of recruitment, hiring, and onboarding of new employees. Focus on retaining and developing talent, creating a team that is motivated and equipped for success.
• Leadership & Coaching: Provide leadership and guidance to your team through coaching, training, and mentorship to ensure each associate meets performance standards and grows in their role.
• Manage Store Operations: Oversee all aspects of store operations, including merchandising, inventory management, and compliance with company policies. Ensure the store is well-stocked, clean, and visually appealing.
• Customer Experience: Ensure that world-class customer service is consistently delivered. Motivate and lead your team to provide outstanding customer experiences that foster brand loyalty and drive repeat business.
• Financial Performance: Analyze the store’s Profit & Loss (P&L) reports, track key metrics, and implement strategies to maximize sales and minimize costs. Manage controllable expenses and achieve KPIs.
• Loss Prevention & Risk Management: Ensure the store adheres to all loss prevention policies, including conducting regular stock counts, managing daily bank deposits, and following opening and closing procedures.
• Lead Change & Company Initiatives: Implement company programs and drive positive change within the team. Champion key initiatives to support business growth and team development.

Key Outputs/Results:

• Sales Growth & Culture: Lead your team to meet and exceed sales goals through effective leadership, strategic thinking, and motivation. Celebrate achievements and continuously communicate success.
• Staffing & Scheduling: Utilize productivity targets to ensure the store is properly staffed at all times. Ensure the store’s operations are well-organized, with clearly communicated goals and responsibilities.
• Financial Management: Take an active role in managing the store’s finances, reviewing reports, and implementing plans to maximize profit, minimize loss, and ensure budget compliance.
• Team Development & Performance: Recruit, train, and develop associates to meet performance goals. Conduct regular performance reviews and provide coaching and feedback to encourage career growth and positive outcomes.
• Security & Compliance: Ensure all store operations, from inventory management to cash handling, meet company standards and comply with risk management protocols.

Essential Knowledge, Experience & Competencies:

• Industry Knowledge: Familiarity with the footwear or retail industry is preferred.
• Leadership Experience: 1-3 years of retail management experience, with at least 6 months in a management role overseeing a team.
• Proven Track Record: Demonstrated ability to build business, grow sales, and develop customer loyalty.
• Financial Acumen: Understanding of business reports and P&L analysis to manage store performance.
• Technology Proficiency: Experience with POS systems and basic software applications.
• Physical Requirements: Ability to lift up to 40 pounds, stand for long periods of time, and climb a ladder. Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Strong Leadership & Communication: Proven ability to lead and motivate a team, communicate effectively with all levels of the organization, and provide meaningful feedback.
• Customer-Centric: A passion for delivering exceptional customer service and building lasting relationships.
• Change Management: Comfortable leading change initiatives and helping your team adapt to new processes, goals, or company strategies.
• Time Management & Delegation: Strong organizational skills to effectively manage time and resources while delegating tasks and responsibilities as needed.

We Offer:

• Competitive Wages & Benefits
• Profit-Sharing Program
• Advancement Opportunities

We encourage qualified candidates to apply and become part of our growing team!

Location: Tanger Outlets Myrtle Beach, 10835 Kings Road, Myrtle Beach, SC