Senior Data Analyst, Caregiver Experience

Our mission : to eliminate every barrier to mental health.At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs.We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere.We are hiring a Senior Data Analyst within our Business Intelligence organization to work with our Care Giver Experience team. The Care Giver Experience team owns the platform that enables our providers to schedule their availability, schedule appointments with members, and conduct sessions either virtually or in person. In this role you will work with the Care Giver Experience team to define metrics and KPIs that help us understand how well we're achieving our mission of removing every barrier to mental health; the goal is to ensure that everyone who needs care is able to get it. You'll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you.What you'll be doingPartner with the care giver experience product team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs.Develop dashboards and data visualizations that empower non technical users within the product team to understand overall trends and drill into drivers of metric movements.Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.What success looks like in this role : Develop tools and analyses that enable the teams you work with to hit their own KPIs - you're successful when you help your team be successful!Reduce the amount of time teams spend manually pulling data to inform decisionsDevelop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receiveContribute to our foundational data model by adding additional fields and tables according to our data style guideWhat we expect from youYou are passionate about changing the face of mental health care and Spring Health's mission to remove all barriers to mental health resonates with youYou have 5 years of working experience working with data, data visualization, and dashboarding toolsYou have experience working with product teams and with product analytics in particularYou are an expert in SQL, and have at least familiarity with dbt or similar data transformation toolsYou have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operateYou have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboardsYou focus on impact, finding the things you can deliver that deliver the most value for your stakeholdersYou have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team membersYou are humble, highly motivated, and thrive in fast-paced environmentsYou have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product / business impactYou have a passion for successfully navigating ambiguous problem areas and learning new approachesThe target base salary range for this position is $125,000 - $140,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay. Benefits provided by Spring Health : Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.Access toWellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscriptionAccess to BrightHorizons, which provides sponsored child care, back-up care, and elder careUp to $1,000 Professional Development Reimbursement a year.$200 per year donation matching to support your favorite causes.Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplaceTo ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health : Our ValuesOur privacy policy : https : / / springhealth.com / privacy-policy / Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Salary : $125,000 - $140,000