What are the responsibilities and job description for the Senior Product Designer, Member Experience position at Spring Health?

Job Description

Our mission : to eliminate every barrier to mental health.

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Senior Product Designer who will help us thoughtfully explore how to integrate AI technology into our platforms.The ideal candidate will bring a unique background that enables Spring to adopt the latest technologies and envision new AI powered experiences. This role has an opportunity to truly shape the future of mental healthcare by shipping experiences that have never been possible before.

What you'll be doing

Partner with product, engineering, data science, and marketing to identify and ship meaningful and measurable impacts on key areas of Spring's member experience in alignment with Spring's product strategy.
Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality MVPs and stand up totally new products.
Design solutions to test hypotheses and gain signals for further improvements.
Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role :

Impact on product and business metrics : Increase Spring's key company metrics

Impact on design metrics : Maintain or increase the Member Experience's high system usability scale (SUS).

What we expect from you

You've worked for 5 years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design.

Impact Driven

Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users and that showcases work that demonstrate your ability to work on AI powered experiences.

Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them.

Collaboration & Communication

Strong working relationship with engineers and technical understanding

Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success.

Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance.

Team-player mindset : what's good for the team is good for individuals.

Ship Iteratively

Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables.

Ability to give engineers guidelines so that they can move forward without fully completed designs.

Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly.

Able to balance detailed design tasks with a high-level vision, considering both immediate and long-term project goals.

Skilled in creating high-fidelity prototypes and conducting usability testing, with a track record of improving user experiences based on testing

Deliver high quality designs

Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards.

Skill in designing user journeys that consider a user's mental state and emotional journey, using empathy mapping to anticipate user needs at each touchpoint. They should have experience in designing intuitive pathways for users who may be in distress or unfamiliar with mental health resources.

Comfortable using and contributing to Design Systems. Experience applying a systematic approach to design that enables generative / variable outcomes.

Excellence in : information architecture and interaction design. Expertise with Figma and prototyping.

Multiple examples of your ability to design best in class user interfaces.

Love for design : you're not satisfied with the status quo and always think of ways to improve.

Nice to have

Previous experience working on consumer-facing products and experiences

Experience prototyping motion to improve experiences

Conversational copywriting

Previous experience design messaging / chat experiences

Excitement about mental health

Has worked for a B2B2C company model

Front-end development skills

The target base salary range for this position is $172,400 - $215,500 , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to Noom , a weight management program—based in psychology, that's tailored to your unique needs and goals.

Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

200 per year donation matching to support your favorite causes.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health : Our Values

Our privacy policy : https : / / springhealth.com / privacy -policy /

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Salary : $172,400 - $215,500

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