What are the responsibilities and job description for the Night Auditor (Full Time) Sunday - Thursday position at Spring Hill Suites Charlotte Airport?
A Night Auditor, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
Responsibilities
- Greet and assist guests at the front desk, providing exceptional customer service throughout their stay.
- Manage check-ins and check-outs efficiently, ensuring accurate billing and record-keeping.
- Conduct night audits, balancing accounts and preparing financial reports.
- Handle guest inquiries and resolve issues promptly, maintaining high guest satisfaction.
- Operate multi-line phone systems to manage calls and relay messages effectively.
- Collaborate with hotel management to uphold hospitality standards and improve guest relations.
Qualifications
- Strong customer service and guest relations skills
- Previous experience in hotel front desk operations (FOSSE preferred)
- Knowledge of hospitality management practices
- Proficiency in handling multi-line phone systems
- Ability to conduct night audits and manage financial transactions
- Bilingual or multilingual abilities are a plus
- Familiarity with resort environments and guest services
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16