What are the responsibilities and job description for the Front Desk Agent position at Spring Hill Suites Conyers?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing guest experiences and managing front desk operations efficiently.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Process reservations through phone systems and online platforms while ensuring accuracy in bookings.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Experience
- Previous experience in hotel or resort front desk operations is preferred.
- Strong customer service skills with a focus on guest relations.
- Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
- Familiarity with hospitality management software or phone systems is an advantage.
- A positive attitude, professional appearance, and strong interpersonal skills are essential for success in this role.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Health insurance
Schedule:
- Evening shift
- Holidays
- Overnight shift
Ability to Commute:
- Conyers, GA 30012 (Required)
Ability to Relocate:
- Conyers, GA 30012: Relocate before starting work (Required)
Work Location: In person
Salary : $15
