What are the responsibilities and job description for the Guest Service Agent position at Spring Hill Suites Scranton Montage Mountain?
Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional service throughout their stay. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival and check them in efficiently while providing information about the resort's amenities and services.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy, ensuring a positive experience.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries with attention to detail.
- Assist in coordinating guest services such as transportation, dining reservations, and activity bookings.
- Collaborate with other departments to ensure seamless service delivery for all guests.
- Stay informed about local attractions and events to provide recommendations to guests.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Skills
- Proven experience in guest services or front desk operations within the hospitality industry is preferred.
- Strong customer service skills with the ability to handle challenging situations gracefully.
- Multilingual or bilingual abilities are highly desirable to cater to a diverse clientele.
- Familiarity with phone systems and hotel management software is an advantage.
- Excellent communication skills, both verbal and written, with an emphasis on guest relations.
- Ability to work flexible hours, including weekends and holidays as needed.
- A genuine passion for hospitality and creating memorable experiences for guests.
Join our team as a Guest Service Agent where your commitment to excellence will be valued, and your contributions will make a difference in our guests' experiences!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $15 - $16