What are the responsibilities and job description for the Front Desk Agent position at Spring Hill Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a vital role in creating memorable experiences for our guests.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain phone etiquette while answering calls promptly and addressing guest needs or concerns.
- Process reservations and cancellations using hotel management software.
- Conduct night audits as required to ensure all financial transactions are accurate and up to date.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
- Assist with multilingual communication when necessary to accommodate diverse guests.
- Uphold the highest standards of hospitality management by maintaining a clean and organized front desk area.
Requirements
- Previous experience in a front desk or guest services role is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Bilingual or multilingual abilities are highly desirable to better serve our diverse clientele.
- Proficient in phone systems and basic computer applications related to hospitality management.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment.
Join us in delivering outstanding service to our guests while fostering an environment of hospitality excellence!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Relocate:
- Wheeling, WV 26003: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
