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Customer Service Representative

Spring Meadow Nursery, Inc.
Grand Haven, MI Full Time
POSTED ON 4/15/2025
AVAILABLE BEFORE 5/14/2025

Looking for a seasonal job opportunity? Love plants? Enjoy providing excellent service and building lasting customer relationships? Join Us!

Great Garden Plants is currently seeking a Customer Service Representative to provide outstanding customer service!

The plants are not the only thing that makes Great Garden Plants so great. Our customer service team takes pride in supporting gardeners at every step in their gardening journey, from making a purchase to answering questions. This role will provide enthusiastic customer service while responding to customer inquiries via phone, email, and chat. The right candidate will have a flexible schedule and is open to working 30-40 hours per week onsite. No green thumb is required, but a commitment to exceptional customer service is necessary!

Anticipated season duration February - October.

Weekly hours starting in Feb / March 9 : 00am-3 : 00pm EST. Peak season April-October 9 : 00am-5 : 00pm EST. No weekends or evenings.

Primary Responsibilities :

  • Process orders in accordance with company policies / procedures.
  • Answer the telephone and respond to emails and chats in a timely manner.
  • Provide horticulture information to educate customers on our products.
  • Promote our company brand professionally.
  • Other projects as assigned.

Additional Responsibilities :

  • Performs other related duties as required.
  • Follow Great Garden Plants, Inc. Employee Handbook.
  • Follow Great Garden Plants, Inc. Safety Handbook.

    • Knowledge and Skill Requirements :

  • Two years' previous sales / marketing and customer service experience
  • Excellent time management and organizational skills
  • Commitment to providing excellent customer service
  • Positive and energetic personality
  • Strong computer and phone skills
  • Accurate data entry skills
  • Ability to multi-task with various projects
  • Attention to detail
  • Horticultural knowledge a plus
  • Work independently with limited direct supervision

    • Performance Requirements :

  • Must maintain a level of performance equivalent to company standards, that being a "Meets Expectations" in all areas of your performance evaluations (including but not limited to, Self and Management reviews).
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    • If you meet the qualifications and are ready to contribute to a dynamic team, we encourage you to apply today! This organization participates in E-Verify Employment Eligibility Verification. If you require an accommodation in the application process, please contact a member of our Human Resources team at (616) 846-4729.

  • Job Type : Seasonal - Full or part time hourly (exempt); This is not a remote position.
  • Pay : starting at $18.15 per hour.
  • Benefits : Health Insurance eligible, subject to new hire waiting period.

    • Salary : $18

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