Centralized Scheduling Coordinator

Primary Function: Streamline client scheduling process among community- based providers to improve client care and services and support overall operations of outpatient community based mental health care. This position involves a single centralized scheduler managing appointments across multiple providers and locations, optimizing workflows and improving efficiency.

Primary Duties and Responsibilities:

• Scheduling Appointments: Coordinate and schedule client appointments with community-based providers, ensuring all appointments are scheduled appropriately and efficiently based on the client’s need and level of care (LOC). (Ensuring appointments are scheduled efficiently and that clients are matched with appropriate frequency, based on the needs identified in their level of care.
• Consider geographic factors of client location to create the most efficient schedule.
• Centralized scheduling accommodates client preferences.
• Complete reminder calls, reschedule appointments as needed, maintain backfill list.

Documentation: Maintain accurate records of appointments in the agencies electronic health record, including when appointments are filled or canceled, and document these in the scheduling system.

Administrative Support: Provide administrative support to clinical functions, such as conducting outbound calls, receiving and relaying messages, and documenting telephone encounters.

Software Utilization: Use the agency’s electronic healthcare record (EHR) scheduler to manage appointments and ensure the system is up-to-date with all relevant information, and any other software the agency utilizes to efficiently schedule client services.

Problem Solving: Troubleshoot scheduling issues to ensure that healthcare services can be provided efficiently and effectively.

HIPPA: Ensure compliance with HIPAA and other relevant regulations when handling client information and scheduling appointments.

Data: Tracking key metrics, data, and analytics to ensure continuous improvement and address any issues promptly.

Job Qualifications

Minimum of a high school diploma or equivalent. Experience in health care in the following areas: patient scheduling, insurance verification strongly preferred. Prior experience with call center, appointment scheduling, or ancillary service. Maintain a professional and empathetic tone while communicating with clients, ensuring clarity about the purpose of the appointment. Strong interpersonal and customer service skills. Experience with an electronic medical record, MS word, Excel, Outlook and the ability to learn new applications. Ability to manage multiple priorities, use good judgement, provide high quality customer service. Excellent organization and problem-solving skills a must.

Typical Physical Demands: Requires sitting for long periods of time. Occasional bending, stretching or lifting. Requires the ability to work under high stress conditions for long periods of time. Ability to hear normal range of voice. Ability to prepare written reports and use telephone equipment. Requires computer keyboard/monitor work. Requires prolonged data entry and viewing monitor for extended periods.

Typical Working Conditions: Normal office environment. Occasional exposure to communicable diseases and other conditions in a clinic environment. Occasional exposure to aggressive or violent patients.

If you are passionate about healthcare coordination and possess the necessary skills to thrive in this role, we encourage you to apply for the Scheduling Coordinator position today!

Qualifications

• Medical scheduling
• Medical office experience
• Driver's License

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• On-site gym
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $17