What are the responsibilities and job description for the Client Service Representative position at Spring Valley Veterinary Hospital - West?
Job Description
Job Description
Spring Valley Veterinary Hospital - West, is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a full-time position, with a 4 / 10 schedule and availability needed Monday-Saturday, ranging in shift times from 7am-6 : 30p.
Full-time benefits and compensation :
- Compensation : $15-$17 / hour, based on experience and skillset
- Health package : Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Personal Pet Discounts
- Uniform Allowance
- Bonus Program
Minimum qualifications and skillset :
Manage multiple phone lines and emails
Spring Valley Veterinary Hospital in Springfield, Missouri, is committed to providing compassionate and top-tier veterinary care for pets. Their experienced team offers a wide range of services, including preventive care, diagnostics, surgery, and dentistry, all personalized to cater to the specific needs of each furry friend. With a dedication to enhancing the health and happiness of pets, Spring Valley Veterinary Hospital endeavors to forge enduring connections with pet owners while upholding the utmost standards of care for their cherished companions.
Salary : $15 - $17
