What are the responsibilities and job description for the Patient Access Representative position at Spring View Hospital?
Springs View Hospital
Patient Access Representative
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Spring View Hospital is a 75-bed facility offering a full range of services with state-of-the art technology including pain management, physical therapy, respiratory therapy, behavioral health services, wound care and laboratory. Spring View Hospital's staff and physicians pride ourselves on providing advanced quality care and service.
Where We Are:
Kentucky's Bluegrass Region is famous for its natural beauty, and Marion County is no exception. Green River is a haven for the water sport and fishing enthusiast and is perfect for fishing, skiing and boating. The Downtown Lebanon Historic District, listed on the National Historic Register, features antique shops and an arts and crafts cooperative featuring the works of local and other Kentucky artisans.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off / Extended Illness Bank package for full-time employees
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Tuition Reimbursement and Loan Assistance for qualified applicants
- And much more…
Position Summary:
Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
- Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
- Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
- Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
- Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
- Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
- Collects co-pays and other funds from patients based upon established criteria.
Minimum Qualifications:
High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education.
Billing or collection experience preferred. Computer experience required.
Knowledge of medical terminology strongly preferred.
EEOC Statement:
Spring View Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.
