Retail Service Coordinator

Summary of the Department:
The Service Intake Coordinator role falls under the Client-Facing Department at Springer’s Jewelers, dedicated to providing a “Superior Experience, Always!” (SEA). This department handles all aspects of client service, including answering phones, qualifying in-store needs, responding to inquiries, and resolving customer concerns in a professional manner. Responsibilities encompass in-store jewelry cleaning, inspections, repair intake, repair coordination, liquidation and consignment offers, appraisals, and watch battery replacements.

Summary of the Position:
The Service Intake Coordinator at Springer’s Jewelers is integral to overseeing the jewelry repair process from initial client interaction through to job completion. The ideal candidate will demonstrate a high level of professionalism and exceptional verbal and written communication skills in all client interactions and internal communications. This role demands a robust understanding of jewelry terminology, quality control, and a high level of collaboration with sales and service teams. The candidate should have a proven background in client-facing roles, showcasing excellence in customer service and a strong desire to grow within the company. Adaptability to transition smoothly into a sales-oriented environment through targeted training is essential. Successful candidates will exhibit traits necessary for success in a sales position, including drive, empathy, and resilience. The role requires the ability to manage a variety of tasks efficiently while providing outstanding client service.

Core Responsibilities:

• Assist sales staff with on-site battery changes, pin replacements, and bracelet sizing.
• Handle watch and jewelry repair service intake within designated time frames.
• Identify and create opportunities to upsell and cross-sell to clients.
• Assist with onsite liquidation offers, using diagnostic equipment and entering information into the system accurately.
• Maintain a clean, organized, and well-stocked intake counter and contribute to the overall cleanliness of the store.
• Provide consistent coverage at the intake desk to assist clients promptly and collaborate with sales team members to ensure a superior client experience.

Ongoing/Miscellaneous Tasks:

• Support Service staff with administrative duties as needed.
• Assist with point-of-sale setup, closing, and transactions when required.
• Utilize Springer’s technology platforms and participate in regular meetings and updates.

Preferred Experience:

• 3 years of experience in customer service or client-facing roles.
• Ability to manage multiple projects, think proactively, and solve problems independently.
• General understanding of team dynamics and principles.
• Strong verbal and written communication skills for interacting with various departments.
• High school diploma required.

Position Details:

• Type: Full-Time
• Hours: 40 hours per week, Tuesday-Saturday
• Compensation: Competitive pay and benefits package
• Note: Extended hours required during the holiday season

About Springer’s Jewelers:
Springer’s Jewelers is a coastal New England family-owned chain of jewelry stores that provides high-quality fine jewelry to thousands of New England patrons and visitors. Since 1870, Springer’s Jewelers has celebrated their clientele’s most important life moments. We are Maine’s oldest operating jewelry store and one of the oldest fine jewelers in the United States.Springer’s Jewelers takes pride in its company culture, which consists of an employee-driven, fun, fast-paced, and thriving work environment. We offer competitive pay and a rich benefits package. In addition, every employee has the opportunity to earn a bonus based on the achievement of company-wide gross profit goals set annually. Springer’s Jewelers also offers every employee a portion of the annual profit-sharing bonus pool based on our company’s net operating income at the end of each fiscal year.

Springer’s Jewelers is an Equal Opportunity Employer

How to Apply: Please submit your resume and cover letter to renee@springersjewelers.com with the subject line "Bath Retail Operations Coordinator Application – [Your Name]."

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $21