What are the responsibilities and job description for the Veterinary Receptionist - Springfield, VA position at Springfield Animal Hospital?
Who we are
Springfield Animal Hospital is a trusted, compassionate, and full-service veterinary clinic that provides the highest quality care for pets and their families. We pride ourselves on creating a welcoming and professional environment for both our clients and their beloved animals. We are seeking an enthusiastic, organized, and dedicated Full-Time Receptionist to join our team and help provide exceptional customer service to our clients and their pets.
As a Receptionist at Springfield Animal Hospital, you will be the first point of contact for our clients, making you a vital part of the team. You will be responsible for greeting clients, answering phones, scheduling appointments, and ensuring the smooth operation of the front desk. Your ability to multitask, communicate effectively, and provide excellent service will directly impact the positive experience our clients have when visiting our hospital.
Key Responsibilities:
- Greet and check-in clients and their pets in a friendly, professional, and timely manner.
- Answer phone calls, schedule appointments/surgeries, and respond to inquiries regarding services, fees, and policies.
- Maintain and update client records and appointment schedules accurately.
- Process payments, manage billing, and handle insurance claims as needed.
- Ensure a clean, organized, and welcoming front desk and waiting area.
- Assist clients with the completion of forms and the preparation for their appointments.
- Coordinate with veterinarians and other team members to ensure smooth daily operations.
- Handle client concerns and complaints with professionalism and empathy, escalating issues when necessary.
- Manage inventory for office supplies and ensure necessary items are stocked.
- Perform general administrative tasks, including filing, faxing, and mailing documents.
- Assist with other duties as needed to ensure the efficient functioning of the clinic.
Qualifications:
- Previous experience in a receptionist or customer service role (preferably in a veterinary or healthcare setting).
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Ability to maintain a calm and positive attitude in a fast-paced environment.
- Proficiency with office software (e.g., Microsoft Office) and experience with PIMS (Avimark) preferred
- Empathy and patience when dealing with pets and their owners.
- Strong attention to detail and a commitment to maintaining confidentiality.
- Ability to work some evenings and weekends
Benefits:
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Tuition Support Program
- Referral bonus program
Wellness Benefits:
- Health Insurance, including medical, dental, and vision
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration!
Lifestyle Benefits:
- Six paid holidays
- Employee Assistance Program
- Employee discount program
If you are passionate about animals and have the skills and experience to be the friendly, efficient face of our practice, apply today!
Diversity, equity, and inclusion are core values of Springfield Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
