What are the responsibilities and job description for the Clinical Application Analyst- Lab Analyst (Hybrid) position at Springfield Clinic?
The Clinical Application Analyst serves as the organization's primary subject matter expert on the application that they support (i.e., Allscripts Touchworks). This position is responsible for designing, building, and maintaining software applications that the organization acquires and utilizes. They also need to perform troubleshooting, training, and optimization of existing applications. The Clinical Application Analyst provides basic support and training to Springfield Clinic providers, clinicians, and operations staff.
This position requires the ability to explain applications and its underlying technology to diverse end-users, develop structured training plans, and ensure they can use the application and its functionality effectively in accomplishing the user's workflows.
Job Relationships
Reports to the Clinical Application Support Manager
Principal Responsibilities
- Participates in the design, build, implementation, and training fof new providers or practices for clinical applications, including EMR, Radiology Information Systems, Laboratory Information Systems, etc.
- Evaluate operational and clinical processes and recommend and implement improvements.
- Configure technology and applications to meet the requirements of the clinical departments utilizing clinical information systems, while maintaining and promoting enterprise standards.
- Provide basic server, computer and application support for clinical information systems.
- Participate in upgrade planning, testing, validating and implementing for clinical information systems.
- Acts as an agent of change to help promote organizational adoption of clinical application related workflows to optimize patient safety and experience.
- Develop, create, and conduct performance-based application training courses that meet the requirements of the end-user based on best practice recommendations.
- Serve as the subject matter expert for the applications that they support.
- Must have a proven ability to communicate effectively both in writing and verbally with management and peers on issues, risks, opportunities, and general progress towards business goals.
- Ensures information systems policies, procedures, and technologies comply with applicable laws and regulations.
- Conducts analysis of clinical and organizational needs. Identifies, designs, and evaluates clinical information systems and applications design that supports those identified requirements.
- Ability to use appropriate skills in the areas of : project coordination, multi-tasking, prioritization of demands, group discussion, training, facilitation, decision-making, communication, and time management.
- Provide basic technical support and training of clinical users before and during application activation events and or the adoption of a new workflow.
- Support organizational QA activities by assisting other information technology teams with verification and validation of any new application build and modification.
- Comply with the Springfield Clinic incident reporting policy and procedures.
- Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
- Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
- Perform other job duties as assigned.
Education / Experience
Knowledge, Skills and Abilities
Working Environment
PHI / Privacy Level
HIPAA1
