What are the responsibilities and job description for the Front Desk Agent position at Springfield Crown LLC, Dba Holiday Inn Express?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A passion for hospitality and guest relations is essential.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-ins and check-outs efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations in the hotel management system.
- Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of phone etiquette when answering calls and responding to inquiries.
Qualifications
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Strong interpersonal skills with a focus on guest relations and customer service excellence.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality management principles is beneficial.
- Proficiency in using hotel management software is an advantage.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $16 - $17