What are the responsibilities and job description for the Client Service Representative position at Springfield Plastics, Inc?
Customer Service Representative Role
At Springfield Plastics, Inc., this position serves as a crucial liaison between the company and its customer base. The ideal candidate will possess excellent communication skills, patience, and empathy to deliver accurate and efficient service.
Key Responsibilities:
- Communicate with customers through various channels, including email, phone, and in-person interactions.
- Manage phone calls effectively using a multi-line phone system.
- Maintain exceptional service standards to ensure customer satisfaction.
- Respond promptly to customer inquiries and resolve issues efficiently.
- Monitor orders, inventory, and shipping to guarantee timely processing.
- Utilize software to process orders and shipping paperwork accurately.
- Perform other duties as assigned by management.
Requirements:
- Bachelor's degree or equivalent (high school diploma/GED).
- Proficiency in Microsoft Excel and Outlook.
- Experience in Microsoft Dynamics or similar CRM systems is a plus.
- Strong data entry skills and familiarity with 10-key systems.
- Demonstrated phone etiquette and attention to detail.
- Able to multitask and prioritize tasks in a fast-paced environment.
- Motivation to learn new skills and technologies.
- Excellent communication and interpersonal skills.
- Reliability and punctuality are essential.
Compensation: $18-$25 per hour
Salary : $18 - $25
