What are the responsibilities and job description for the Customer Service and Account Growth Professional position at Springfield Spring & Stamping?
Springfield Spring & Stamping is a family-owned, employee-centric manufacturer of springs, wire forms, and stampings with over 80 years of success. We're committed to providing exceptional service to our customers by investing in our people and technology.
We're looking for a highly skilled Customer Service and Account Growth Professional to join our team. As a key member of our Sales & Customer Service team, you will be responsible for managing and growing customer accounts while ensuring they receive top-tier service.
Your role will include building and maintaining strong customer relationships, understanding customer needs and identifying new opportunities to increase revenue, working closely with internal teams to quote new projects, process orders, and manage timelines, solving issues quickly, and ensuring smooth transactions.
We offer a competitive salary, bonus opportunities every 6 months, health insurance, 401k with 25% company match, PTO, paid holidays, and vacation time.
The ideal candidate has 5-8 years of experience in account management, sales, or customer service, preferably in manufacturing. They should possess strong interpersonal skills, a problem-solving mindset, detail-oriented organization, and technical adaptability.
