Customer Service Manager

We are seeking an experienced and results-driven Account Manager to join our Sales & Customer Service team. As a key member of our team, you will be responsible for managing and growing customer accounts while ensuring they receive top-tier service.

• Main Responsibilities:
• • Building, maintaining, and expanding strong customer relationships
• • Understanding customer needs, identifying new opportunities, and helping increase revenue
• • Quoting & Order Processing – Working with internal teams to quote new projects, process orders, and manage timelines
• • Problem-Solving & Communication – Being a trusted advisor to customers, solving issues quickly, and ensuring smooth transactions
• • Collaboration with Production & Engineering – Working closely with our internal teams to ensure customer needs are met efficiently

• • 5-8 years of experience in account management, sales, or customer service, preferably in manufacturing
• • Strong interpersonal skills – you love working with customers and thrive on building relationships
• • Problem-solving mindset – you take ownership and find solutions, not excuses
• • Detail-oriented and organized – you keep things running smoothly
• • Tech-savvy and adaptable – you can learn new systems and processes quickly
• • A team player – you work well with internal departments and clients

About Springfield Spring & Stamping:

We are a family-owned, employee-centric manufacturer of springs, wire forms, and stampings with over 80 years of success. We believe in Open Book Management, The Business Game, and Our Core Values – Teamwork, Trust, Accountability, Commitment, Integrity, and Quality drive everything we do.

• • Competitive Salary Bonus opportunities every 6 months
• • Health Insurance
• •401k with 25% Company Match
• • PTO, Paid Holidays & Vacation Time
• • Career Growth & Training Opportunities
• • Recognition for Your Efforts – Not Just Your Tenure
• • A Fun, Collaborative Work Environment