Administrative Assistant II

Category: Office/Clerical Support Subscribe: Department: Student Affairs Locations: Springfield, MA Posted: Mar 27, 2025 Closes: Open Until Filled Type: Full-time Position ID: 186809 About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description

The Division of Student Affairs is seeking an Administrative Assistant II to provide clerical support for key student services supported by the Academic Advising and Transfer Center. This position serves as a member of the student support services team with responsibilities to provide administrative support related to assigned unit activities. These activities include, but are not limited to, clerical and administrative support for advising, course registration, and student support services such as veteran and military affairs and new student onboarding.

Responsibilities Include, But Are Not Limited To

• Supporting the daily operations and associated activities within the Academic Advising & Transfer Center to ensure effective operations.
• Collaborates within the Division of Student Affairs to obtain, organize, and exchange information for the purpose of coordinating activities and promoting services associated with the unit.
• Performing duties such as collecting, reviewing, and analyzing data concerning student registration data to improve work methods, determine progress, revise established procedures, and/or provide information to supervisors.
• Responds to inquiries received in person, as well as electronically, including but not limited to email, live chat, phone, mail correspondence.
• Creating documents, flyers, and maintaining electronic communication related to unit activities.
• Providing data entry and maintaining files associated with the unit.
• Composing letters and reviewing documents for completeness, content, and compliance with institutional standards.
• Creating purchase requisitions; processing invoices for payment; updating and maintaining budget spreadsheets.
• Preparing reports and making recommendations concerning procedures, programs, and activities.
• Engaging in process improvement and collaboration within the Division to ensure successful onboarding of new students.
• Providing direct supervision, training and orientation to student workers and part-time clerical staff.
• Serving as a liaison to various college offices and departments to exchange information, resolve obstacles or challenges, and coordinate activities.
• Participating in college, division, department meetings, events and training as recommended and approved by the supervisor.
• Participating in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by the supervisor.
• Performing other duties and responsibilities related to those listed above which do not alter the basic level of the position.
  
  

Requirements

Minimum Qualifications

• Associate's degree and/or an equivalent combination of education, training and experience.
• Three years of full-time, or equivalent part-time, experience in office management, or equivalent combination of education, training and experience.
• Strong computer skills are required, particularly Microsoft Word and Excel, and the ability to learn new software and other skills as needed. .
• Must possess the ability to respond appropriately in a changing office environment while maintaining the focus required to see a task to conclusion.
• Excellent written and verbal communication skills required.
• Commitment to providing excellent customer service.
  
  

Preferred Qualifications

• Experience with Ellucian Student Information Systems.
• Higher education experience.
• Ability to manage projects to completion.
• Bilingual or Bicultural (Spanish and English) preferred but not required.
• Experience working with and supporting a culturally diverse population in a Hispanic-Serving Institution.
  
  

EQUIVALENCY STATEMENT

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Working Conditions/Physical Demands

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment, i.e., copier. This person frequently communicates with students, faculty, and staff. Must be able to exchange accurate information in these situations.

Additional Information

Salary: $2,266.94 Bi-Weekly (Grade 17, Step 1), 37.5 hours per week (Monday - Friday). Requires flexibility to work occasional evenings and/or weekends as demand dictates.

Benefits: Yes, Full-Time Position

Union: AFSCME

Grant Funded: No

Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions

All available positions are located at: www.stcc.edu/about-stcc/employment which applicants must apply online by submitting a cover letter, resume and three (3) professional references.

Cover letter must demonstrate how your education and experience qualifies you for this position.

Pre-employment Details

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

Policy Statement On Affirmative Action, Equal Opportunity & Diversity

Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at kcsenie@stcc.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

EQUAL OPPORTUNITY STATEMENT

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.

URL: www.stcc.edu