What are the responsibilities and job description for the Customer Service Assistant position at Springfield Utility Board?
JOB
Springfield Utility Board is recruiting for a Customer Service Assistant DIVISION: Customer Service & Marketing REPORTS TO: Customer Service Manager and Customer Service Supervisors BARGAINING UNIT: IBEW Local 659 STATUS/HOURS: Non-Exempt / Union / Full-Time / 40 hours a week / M - F / 8:00 – 5:00 HOURLY RANGE: CSA 1 – 1st six months $22.93/hrCSA 2 – 2nd six months $24.02/hrCSA 3 – 3rd six months $25.25/hrPosition will start as a CSA 1 at $22.93/hr. Steps CSA 2 to CSA 3 are based on satisfactory performance and reaching the required hoursPOSTING DATE: Friday, January 10, 2025CLOSING DATE: Friday, January 24, 2025 at 11:59 p.m. OR when 75 applications have been received– whichever comes first. Prior to applying, please read the entire Customer Service Assistant job description located on our website at Class Specifications | Customer Service Assistant | Class Spec Details. The job description lists the Major Responsibilities, Required Minimum Qualifications, and the Physical and Mental Requirements for the position.
SUPPLEMENTAL INFORMATION
ABOUT SUB Springfield Utility Board is an independently operated municipal electric and water utility governed by a locally-elected board. Serving 25 square miles in and around the City of Springfield, Oregon (pop. 55,000), the utility offers its customers some of the lowest water and electric rates in the Pacific Northwest. SUB is a customer-owned community resource. Like other customer-owned utilities, SUB has a three-pronged mission: to provide excellent customer service, to keep rates low and affordable, and to support the community it serves. SUB achieves this because, unlike privately held utilities which look to provide profits to investors, SUB is owned by and responsible to the people it serves. And, because SUB is an independent agency, and not a department of the city, all of the rates paid go directly back into operating the utility.SUB is a great place to work! Our employees are valued, respected and appreciated for their skills, knowledge and the diverse backgrounds that they bring to SUB. We’re proud of our talented employees and their accomplishments to make SUB the best and most cost-effective utility we can be!THE COMMUNITY Springfield is a family-friendly community located in the south Willamette Valley and nestled between the McKenzie and Willamette Rivers, both known for excellent fishing. The Eugene-Springfield metropolitan area is easily accessible by Interstate 5 and Oregon’s second largest airport. The region is home to several colleges, including the University of Oregon, and provides activities for a wide variety of interests, including performing arts, sports, and outdoor recreation. SUB’S MISSIONThe Mission of the Springfield Utility Board is to provide safe, reliable, cost-effective utility related services to the citizens and businesses of the Springfield community.In providing these services: SUB’s five-member governing Board will require the principles of cost-effectiveness and continuous quality improvement to be applied to all programs, functions and projects conducted by SUB, in recognition of SUB’s long-term responsibility to deliver services.In addition to providing the types of services that meet customers’ utility needs, SUB shall also strive to: Keep the costs of its services affordable;Provide for prudent financial reserves;Ensure that all services offered and provided by SUB meet or exceed the community’s standards for quality & safety;Continue to study opportunities and pursue options that provide value to SUB’s customers.The Board believes that SUB’s mission is best accomplished through a strong team relationship between the Board and management. This partnership will provide consistency of purpose and direction to the organization and empowers employees to continue to build the kind of organization necessary to meet customers’ utility needs.
Springfield Utility Board is recruiting for a Customer Service Assistant DIVISION: Customer Service & Marketing REPORTS TO: Customer Service Manager and Customer Service Supervisors BARGAINING UNIT: IBEW Local 659 STATUS/HOURS: Non-Exempt / Union / Full-Time / 40 hours a week / M - F / 8:00 – 5:00 HOURLY RANGE: CSA 1 – 1st six months $22.93/hrCSA 2 – 2nd six months $24.02/hrCSA 3 – 3rd six months $25.25/hrPosition will start as a CSA 1 at $22.93/hr. Steps CSA 2 to CSA 3 are based on satisfactory performance and reaching the required hoursPOSTING DATE: Friday, January 10, 2025CLOSING DATE: Friday, January 24, 2025 at 11:59 p.m. OR when 75 applications have been received– whichever comes first. Prior to applying, please read the entire Customer Service Assistant job description located on our website at Class Specifications | Customer Service Assistant | Class Spec Details. The job description lists the Major Responsibilities, Required Minimum Qualifications, and the Physical and Mental Requirements for the position.
SUPPLEMENTAL INFORMATION
ABOUT SUB Springfield Utility Board is an independently operated municipal electric and water utility governed by a locally-elected board. Serving 25 square miles in and around the City of Springfield, Oregon (pop. 55,000), the utility offers its customers some of the lowest water and electric rates in the Pacific Northwest. SUB is a customer-owned community resource. Like other customer-owned utilities, SUB has a three-pronged mission: to provide excellent customer service, to keep rates low and affordable, and to support the community it serves. SUB achieves this because, unlike privately held utilities which look to provide profits to investors, SUB is owned by and responsible to the people it serves. And, because SUB is an independent agency, and not a department of the city, all of the rates paid go directly back into operating the utility.SUB is a great place to work! Our employees are valued, respected and appreciated for their skills, knowledge and the diverse backgrounds that they bring to SUB. We’re proud of our talented employees and their accomplishments to make SUB the best and most cost-effective utility we can be!THE COMMUNITY Springfield is a family-friendly community located in the south Willamette Valley and nestled between the McKenzie and Willamette Rivers, both known for excellent fishing. The Eugene-Springfield metropolitan area is easily accessible by Interstate 5 and Oregon’s second largest airport. The region is home to several colleges, including the University of Oregon, and provides activities for a wide variety of interests, including performing arts, sports, and outdoor recreation. SUB’S MISSIONThe Mission of the Springfield Utility Board is to provide safe, reliable, cost-effective utility related services to the citizens and businesses of the Springfield community.In providing these services: SUB’s five-member governing Board will require the principles of cost-effectiveness and continuous quality improvement to be applied to all programs, functions and projects conducted by SUB, in recognition of SUB’s long-term responsibility to deliver services.In addition to providing the types of services that meet customers’ utility needs, SUB shall also strive to: Keep the costs of its services affordable;Provide for prudent financial reserves;Ensure that all services offered and provided by SUB meet or exceed the community’s standards for quality & safety;Continue to study opportunities and pursue options that provide value to SUB’s customers.The Board believes that SUB’s mission is best accomplished through a strong team relationship between the Board and management. This partnership will provide consistency of purpose and direction to the organization and empowers employees to continue to build the kind of organization necessary to meet customers’ utility needs.
Salary : $23 - $25