What are the responsibilities and job description for the Hotel Front Desk Agent position at SpringHill Suites by Marriott Austin Cedar Park?
An opportunity has arisen for a friendly, outgoing and flexible person to join our Award Winning Team at the SpringHill Suites by Marriott Austin Cedar Park.
Recent awards include:
- Marriott - 2019, 2018 and 2017 Gold Circle Award Winner
- Marriott - 2022 and 2021 Silver Circle Award Winner
- Marriott - 2022 Diamond GM Award Winner
From $16 per hour. Benefits include Health Insurance, Retirement Plan with up to 3% employer match. Life, dental, disability, accidental and cancer.
POSITION SUMMARY:
This position is based on the Front Desk and the right candidate must be willing to work a mix of AM shifts (7 am to 3 pm) and PM shifts (3 pm to 11 pm). The Front Desk Associate is responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. Able to multitask and handle guest requests and complaints. The purpose of this position is to interact with the hotel guests and ensure they have a great experience.
DUTIES AND RESPONSIBILITIES:
- Greet guests in a friendly and professional manner
- Perform accurate check-ins and check-outs of guests as per standards
- Answer the phone within three rings and in a professional manner
- Make reservations over the phone and in person
- Run daily reports as identified on the checklist and others as needed
- Respond to guest requests in a professional and timely manner
- Provide guidance to guests on local activities, dining options and general area information
- Treat all guests and colleagues with kindness and respect
- Participate in meetings and team huddles as required
- Perform Other duties as and when assigned by hotel management.
PREREQUISITES:
Must be able to communicate in English; writing and speaking. Other languages are advantages. Good personality and positive interpersonal skills required. Must have good computer skills. Food Handlers Card and TABC certification required within first month of employment.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Nights as needed
- Weekends as needed
People with a criminal record are encouraged to apply
Application Question(s):
- Do you have workable knowledge of FOSSE?
Experience:
- Hotel Front Desk: 1 year (Required)
License/Certification:
- TABC Certified (Preferred)
- Food Handler Certification (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $16
