What are the responsibilities and job description for the Guest Service Associate - Part Time position at SpringHill Suites by Marriott Sacramento Natomas?
HOTEL EXPERIENCE REQUIRED - FOSSE EXPERIENCE PREFERRED
SUMMARY:
Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary. Run required reports during the night shift.
ESSENTIAL FUNCTIONS:
Check guests in and out of the hotel. Make future reservations when necessary.
Post phone charges, valet charges and other miscellaneous charges to guest accounts.
Administer hotel guest payment policies.
Coordinate with other departments to fulfill guest special requests.
Communicate hotel facilities and services to guests at check-in.
Answer guest questions regarding local area facilities.
Responsible for shift cash transactions.
Responsible for maintaining hotel key security system.
Know hotel emergency procedures.
Inform housekeeping of vacant dirty suites as they become available upon checkout.
Update room status as housekeeping notifies the desk of changes.
Read and communicate clearly.
Process credit card transactions.
Post room and tax charges to all guest folios.
Finalize transactions completed during the day.
Create and/or print required reports.
Check in/out guests. Verify departure dates and offer to make future reservations.
Perform all other tasks and assignments as requested by Management.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Sacramento, CA 95833 (Required)
Ability to Relocate:
- Sacramento, CA 95833: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19