Guest Service Agent

Join us at the SpringHill Suites by Marriott Waukegan - Genuine Hospitality Group.

The successful candidate will be responsible for greeting guests, answering questions, providing information about the hotel and its services, and handling any complaints or issues that may arise. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to remain calm under pressure.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Answer inquiries from guests regarding hotel services, facilities, and other information.
• Provide information about local attractions, directions, and transportation options.
• Handle guest check-ins and check-outs in accordance with hotel policies and procedures.
• Process payments for services rendered.
• Provide exceptional customer service to all guests.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Experience:

• Hospitality: 1 year (Required)

Ability to Commute:

• Waukegan, IL 60085 (Required)

Ability to Relocate:

• Waukegan, IL 60085: Relocate before starting work (Required)

Work Location: In person

Salary : $15