What are the responsibilities and job description for the Assistant General Manager position at SpringHill Suites by Marriott?
ESSENTIAL JOB FUNCTIONS
- Monitors and ensures compliance with all guidelines for operations
- Ensures that all departments are continually compliant with Marriott Brand Standards
- Conducts monthly department meetings to review new procedures and solicit input from all employees
- Handles and provides resolution to guest complaints and employee issues
- Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
- Answers inquiries pertaining to hotel policies and services
- Performs functions of the General Manager in their absence
- Functions as Manager on Duty on weekends
- Perform functions of Guest Service Agent as needed
- Provides training, including safety training, to front office staff as directed by Management
- Assists in the selection of Guest Service Agents
- Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards and reservation cards
- Corresponds with group and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Assists housekeeping, maintenance, and F&B departments as needed
- Assist management team in conducting regular staff meetings
- All other duties as assigned
- Ability to work a flexible schedule
SUPERVISORY RESPONSIBILITIES
Directly supervises front desk, and other staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Job Type: Full-time
Benefits:
- Employee Discount for self, family, friends
Schedule:
- 8 hour shift
- Holidays
- On call
- Weekends as needed
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Every weekend
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17 - $17
