What are the responsibilities and job description for the Hotel Front Desk Agent position at Springhill Suites by Marriott?
Join the Marriott Hotels & Resorts team as a Front Desk Associate for a career in hospitality. The brand-new SpringHill Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Troy, Ohio! Full-Time & Part-Time positions are available for 1st shift (7am-3pm), 2nd shift (3pm - 11pm), and 3rd shift (11pm-7am). We are looking for an individual with previous Marriott experience.
FRONT DESK GENERAL JOB DESCRIPTION:
- Aggressive negotiating skills and creative selling abilities to close on business.
- Ensures a high level of customer satisfaction.
- Answering Phones.
- Making, Changing, Assisting w/ Reservations.
- Looking Up Directions on the Internet.
- Promoting Rewards Program.
- Creative Thinking.
- Assisting Sales.
- Creating Good Customer Relations.
- Problem Solving.
- Filling In Others Shifts As Needed.
FRONT DESK GENERAL JOB REQUIREMENTS:
- Exceptional Customer Service Skills.
- Strong communication skills, written and verbal.
- Strong organizational skills.
- Must be self-motivated and results-oriented.
- Be comfortable working independently.
- Excellent time management skills.
- Able to have a flexible time schedule.
- Opera PMS Experience a Plus / Not Required.
- Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
- Basic Computer Skills.
- Knowledge of Emailing a Plus / Not Required.
- Energetic / Capable of Multi-Tasking.
- Good with Following Up/Following Through.
- Have Own Transportation / Be on Time.
- Good Problem-Solving Skills.
This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Nights as needed
- On call
- Rotating weekends
Application Question(s):
- What Hotel Operating Systems are you familiar with?
Experience:
- Marriott: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Troy, OH 45373: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
