What are the responsibilities and job description for the Night Auditor (3rd Shift) position at SpringHill Suites by Marriott?
The brand new SpringHill Suites by Marriott seeks a positive, service-oriented, energetic and self-motivated Night Auditor. The Night Auditor will report to the Front Office Manager and will work closely with the Front Office team as well as other departments of the hotel.
As a Night Auditor you are responsible for maintaining the high quality of service offered to guests including the posting of guest room charges and assisting in guest needs.
Responsibilities include but are not limited to:
- Greet guests and complete the registration process including: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, create reservations, monitor noise levels and check indoor pool area, group arrivals/checkouts (with luggage handling)
- Using Night Audit checklist, and runs close-out reports and backups.
- Assist guests with check-out including: ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment
- Demonstrate a thorough knowledge of hotel information as well as information/directions to local attractions, including but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer all guest inquiries
- Respond to guest inquires and requests and resolve issues in a timely, friendly, and efficient manner
- Resolve and negotiate solutions for guest satisfaction, as needed
- Receive, input, retrieve and relay messages to guests and staff members as needed
- Light Housekeeping and Maintenance as needed.
- Operate multi-line telephone
Job Type: Part-time
Pay: $13.50 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
Salary : $14 - $15
