What are the responsibilities and job description for the Assistant General Manager position at Springhill Suites Charleston Mount Pleasant?
Raines Co. - Your Future is Now!
Position Summary: The Assistant General Manager’s purpose is to work with the General Manager to assure all operations are coordinated to exceed expectations. This position requires an exceptional service personality with a "hands on" approach. The successful candidate will also have a proven track record of team building and leadership, superior service instincts, and outstanding communication skills to effectively deal with guests and staff.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, an Employee Referral Bonus Program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Job Functions
- Understanding of Financial Reports (P&L Statements, Operating and Capital Budgets, Forecasts)
- Execute annual budget and business plans
- Ensure adherence to corporate policies and established operating procedures while meeting or exceeding or guest expectations by providing a safe, secure and quality experience in accordance with applicable Brand Standards.
- Must be very hands-on and intimately involved in the day-to-day activity of the hotel, maintaining high personal visibility throughout the property.
- Has a high standard of customer service and implements these standards on-property.
- Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems.
- Strong leadership and people skills, plus the ability to build and foster a positive team environment
Qualifications
- Minimum two years of progressive experience in hotels or related fields or a bachelor’s degree and one year of related experience or an associate’s degree and 2 years of related experience
- Proficient in Microsoft Office or similar computer applications
- Prior Assistant General Manager experience preferred
- Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred
- Experience with brand's PMS and Point of Sales systems preferred
- Less than 25% travel requirement.
- Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
- Must speak English fluently
- Must have excellent written and oral communication skills
- Mathematical skills include basic math, budgeting, profit/loss concepts, percentages and variances. Problem solving, reasoning, motivating, organizational and training abilities are often used
- Ability to effectively multi-task
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
