What are the responsibilities and job description for the Front Desk/Night Audit Clerk position at Springhill Suites Columbia?
We are looking for a Front Desk Associate/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Front Desk Associate responsibilities include, but are not limited to, registering guests, managing reservations and providing information about rooms, rates and amenities. The Night Auditor is also responsible for compiling the Daily Audit report, as well as light cleaning, stocking supplies and other tasks as directed. Previous Marriott experience is preferred but not required. If you enjoy customer service and are computer savvy, we would like to meet you.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Previous experience with the Fosse PMS is preferred, but not required.
- Understanding of how travel planning websites operate, like Booking.com and Expedia.
- Customer service attitude
- Excellent communication and organizational skills
- Effective time management skills
- Ability to multi-task and work well under pressure is a must.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Night shift
- Overnight shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Required)
Work Location: In person
Salary : $15
