Assistant General Manager - SpringHill Suites Fairbanks

SpringHill Suites Fairbanks

Job Title: Assistant General Manager

Department: Administration

FLSA Status: Salaried/Exempt

Reports to: Fairbanks Area Manager                                                 

Job Summary: The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of the hotel, ensuring the highest levels of guest satisfaction and operational efficiency. The AGM is responsible for managing key departments such as the Front Desk, Housekeeping, and Maintenance, and ensures that all hotel services meet and exceed company standards. This role requires a hands-on approach, strong leadership skills, and the ability to make sound decisions in a dynamic environment.

Responsibilities:

• Assist the General Manager in overseeing the daily operations of the hotel, including Front Desk, Housekeeping, Maintenance, and Food & Beverage (if applicable).
• Ensure that all guests receive exceptional service by monitoring and enhancing the guest experience throughout the hotel.
• Recruit, train, supervise, and evaluate staff across various departments. Foster a positive work environment and promote teamwork.
• Assist in managing the hotel’s budget, monitoring expenses, and identifying opportunities for cost savings while maintaining high service standards.
• Oversee inventory levels for supplies and equipment, ensuring timely ordering and efficient use of resources.
• Maintain high standards of cleanliness, safety, and service throughout the hotel by conducting regular inspections and addressing any issues promptly.
• Address and resolve guest complaints and operational challenges with a focus on guest satisfaction and efficient service delivery.
• Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards.
• Assist in implementing sales and marketing strategies to maximize occupancy and revenue, including participating in promotional events and initiatives.
• Prepare and present regular reports on hotel performance, guest satisfaction, and staff productivity to the General Manager.
• Serve as a role model for the staff, demonstrating a commitment to high-quality service, professionalism, and company values.
• Act as the point of contact during emergencies, ensuring the safety and well-being of guests and staff.
• Take on additional responsibilities as directed by the General Manager to support the overall success of the hotel.

Required Skills/Abilities:

• Minimum of 3-5 years in hotel management, preferably with experience in multiple departments (e.g., Front Desk, Housekeeping, Food & Beverage).
• Bachelor’s degree in hospitality management, Business Administration, or a related field is preferred.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to make sound decisions quickly and efficiently.
• Strong organizational and time management abilities.
• Marriott experience preferred.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work a flexible schedule, including nights, weekends, and holidays as required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is to:

• regularly required to stand; walk.
• use hands to finger, handle, or feel.
• reach with hands and arms.
• stoop, kneel, crouch, or crawl.
• regularly lift and/or move up to 10 pounds.
• frequently lift and/or move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of sitting at a desk and working on a computer.

NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 

Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.