Housekeeping Supervisor

Housekeeping Supervisor Job Description
Overview
As the key individual in achieving the goals and quality standards of the Housekeeping Department, the Housekeeping
Supervisor must impact all elements of the department, from standards of cleanliness to employee morale, to budgetary goals, to interdepartmental relations.

The primary function of the Housekeeping Supervisor is to assure the overall success of the hotel by exceeding the guest expectation for product cleanliness on a daily basis. Additional responsibilities include developing and implementing continuous improvements of process and performance, directing and coordinating housekeeping staff recruitment, promotion, discharge, and training. The Housekeeping Supervisor must maintain a safe work environment throughout the hotel for all associates, enforce safety guidelines and build awareness about safety. The
Housekeeping Supervisor also monitors employee productivity and makes improvements for increased service and productivity, supervises day-to-day activities of subordinates and assigns responsibility for specified work or functional activities, disseminates policies to subordinates, gives work directions, resolves problems, prepares schedules and sets deadlines to ensure timely completion of work, trains all staff positions and ensures that all tasks are completed.

Your goal is to provide every guest with top-quality, clean accommodations. This requires a knowledge and understanding of cleaning rooms, laundering, proper use and storage of cleaning chemicals, and a general knowledge of cleaning equipment such as washers and vacuums. As the leader of the Housekeeping Department, you must be able to select, train, evaluate, motivate, and discipline your employees to ensure consistent service to our customers.
Cleanliness is one of the most important features a hotel can offer its guests. You MUST have an eye for detail, and look at your hotel through the guest’s eyes every day. You are responsible for every aspect of the cleanliness of the hotel. As the Housekeeping Supervisor, you report directly to the General Manager, and are responsible for operating in accordance with franchise and Pacific Inns standards. This position requires that you are able to communicate, read, write and understand the English language fluently. Working in a hotel requires that you be available to work every day of the year, as the hotel never closes.

Physical Requirements
This position demands good physical and mental health. The Housekeeping Supervisor will be required to lift, carry, walk, sit, bend, reach, climb, push, pull, and fold. You must work a flexible schedule, and be able to communicate with a variety of people from cultures that may be different than your own. The Housekeeping Supervisor must be able to move continuously during work hours, stand for prolonged periods of time, and must be able to lift and/or carry 50 pounds from the ground to above head level. You must have an eye for detail.

Major Duties

• Inspects and maintains the highest standards of cleanliness in all rooms and public areas, which requires constant movement to all areas of the hotel. You must physically inspect every room before a guest is checked in.

• Interviews, selects, hires, and terminates personnel according to Company policies and procedures.

Consistent with employee development, you must conduct regular reviews of employee performance and reward outstanding work, and help develop employee weaknesses.

• Establishes standards and work procedures for the housekeeping staff in accordance with hotel policy. This includes keeping up-to-date with all franchise requirements.

• Assures Housekeeping Department operates within approved annual budget. Accounts for actual performance in comparison to expense budgets and company standards.

• Ensures employee documentation is current and legal.
• Ensures safety signage and protocols are well known. Strive to reduce accidents within your department.
• Maintains control of the Lost and Found system and reviews the log with the General Manager on a monthly basis. This includes handling phone calls concerning Lost and Found and packaging and mailing out packages claimed by guests, which requires you get payment information from the guest.

Housekeeping Supervisor Job Description Revised 1/16/2014 3:30 PM Page 1 of 3

• Oversee inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest room supplies, restroom supplies, laundry supplies, safety supplies, and machines and equipment.

• Prepares payroll and maintains all records for the Housekeeping Department.
• Prepares Daily Housekeeping Logs and remits same weekly to Pacific Inns.
• Plan work schedules by assigning hours and areas of work to maximize time management. Schedule employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy.

• Trains, re-trains, and evaluates all housekeeping employees.
• Maintains control of employee uniforms and name badges, insuring that they are in proper clean condition and worn at all times.
• Organize and conduct monthly housekeeping staff meetings and attend department head meetings.
• Prevent loss and damage to hotel supplies and property.
• Represent the Management Team in a positive manner and comply with the requests of the General

Manager. Lead by example.

• Provides Discrepancy Report to Front Office Manager daily.
• Opens and Closes the Housekeeping Department.
• Inspect all equipment and furniture in the entire hotel daily for any hazards to employees and/or guests; report all hazards immediately to Maintenance for repair.
• Assist other hotel departments as necessary.
• Always represent the hotel in a positive manner; SMILE. 

Other Duties

• During periods of low occupancy and to control costs, provides support to the whole department, whether it be cleaning rooms or working in the laundry.
• Schedules regular deep cleaning of guest rooms and public areas.
• Recommends painting, repairs and location of furniture and equipment to improve cleanliness, appearance and efficiency in guest rooms.
• Communicates with Maintenance Department as needed.
• Secure keys daily, insuring keys never leave the property.
• Cleans meetings rooms as soon as they have been used to ensure a fast turnaround.
• Thoroughly check VIP rooms before arrival making sure “extras” are in place.
• Responds to requests of guests and other departments.
• Monitors customer responses; identifies problem areas and formulates solutions.
• Puts rollaway beds or dry cleaning in rooms when needed.
• Focuses on making the Housekeeping Department employees maintain a safe and satisfying work environment.
• Be committed to the notion of “green” hotels, actively participate in finding opportunities to reduce, recycle, and reuse. Be certain water conservation cards for both sheets and towels are present in guest rooms, and recycle bins are available for hotel cleaning staff.

• Performs special projects to maintain a maximum level of service at all times.
• Greets all guests and staff members with a smile.

Minimum Essentials

• Education: Minimum High School Diploma or GED Equivalent.
• Computers/Equipment/Software: Computer literate with ability to learn new software applications. Ability to type/keyboard 50 wpm. Microsoft Office, to include Outlook, Word and Excel preferred. Hotel property management system(s) a plus. Commercial laundry and kitchen equipment.

• Language: Basic reading and writing of the English language required. Additional foreign languages a plus.
• Physical Demands: Ability to lift 50 lbs.
• Working Conditions: Normal for an office/business environment. May require occasional overtime, to include weeknights and/or weekends.
• Attention to detail, excellent organizational skills, and discretion with confidential information.

PLEASE NOTE: The aforementioned general outline is not to be considered by the team member as all-inclusive.

Team members may be required from time to time to execute tasks other than those duties specifically defined above.
Should team member be asked to perform such a task, team member will comply with the request and do so to the best of his or her abilities.

Team member hereby understands and agrees that he or she will be responsible for performing the duties described above as well as any tasks so required of him or her.

Team Member Signature Date

Housekeeping Supervisor Job Description Revised 1/16/2014 3:30 PM Page 3 of 3

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Work Location: In person

Salary : $17