What are the responsibilities and job description for the Customer Service Representative position at Springhill Suites Millbrook - RAM Hotels?
Company Overview
RAM Hotels is a dynamic and thriving hotel management company headquartered in Georgia. We strive to meet our guests' demands while continuously changing the perception of the hospitality industry.
We offer comprehensive health benefit packages, vacation time, quarterly bonuses, and other additional perks to make work-life balance enjoyable for our employees. As a leader in the hospitality industry, we promote advancement opportunities and strive to create a positive representation of the property that embraces diversity and multicultural environments.
Job Description
Greetings! Are you friendly and enjoy rolling out the red carpet to guests? Do you enjoy creating stellar guest experiences? We are looking for Guest Services Agents who can ensure appropriate checking-in and checking-out of our guests while providing excellent customer service in a professional and courteous manner. Our ideal candidate will be able to accommodate our guests to ensure their visit with us is not just a stay but an awesome experience.
Key Responsibilities:
Required Skills and Qualifications
To succeed in this role, you should have one year of work-related experience (customer service, hotel industry, management, restaurant administration, human resources, legal, educational, training & development, financial) and be proficient in MS Word, Excel, and PowerPoint. You should also have data entry, database management, and telephone etiquette experience.
Industry Experience
Understanding of the hospitality industry and previous experience in the hospitality industry are preferred. Previous experience as a Guest Services Agent and bilingual communication skills are also highly desirable.
Benefits
RAM Hotels offers competitive compensation and benefits, including comprehensive health benefit packages, vacation time, quarterly bonuses, and other additional perks. We are committed to creating a positive work environment that promotes advancement opportunities and supports the well-being of our employees.
RAM Hotels is a dynamic and thriving hotel management company headquartered in Georgia. We strive to meet our guests' demands while continuously changing the perception of the hospitality industry.
We offer comprehensive health benefit packages, vacation time, quarterly bonuses, and other additional perks to make work-life balance enjoyable for our employees. As a leader in the hospitality industry, we promote advancement opportunities and strive to create a positive representation of the property that embraces diversity and multicultural environments.
Job Description
Greetings! Are you friendly and enjoy rolling out the red carpet to guests? Do you enjoy creating stellar guest experiences? We are looking for Guest Services Agents who can ensure appropriate checking-in and checking-out of our guests while providing excellent customer service in a professional and courteous manner. Our ideal candidate will be able to accommodate our guests to ensure their visit with us is not just a stay but an awesome experience.
Key Responsibilities:
- Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.).
- Review guest reservation status and identify the length of time that guests will spend with us.
- Accommodate guests with registration, assign hotel rooms, generate secure room cards, and assist guests with special requests if needed.
- Verify the guest's method of payment and follow established credit-check procedures.
- Input guest information in the PMS system and communicate information to appropriate hotel personnel.
Required Skills and Qualifications
To succeed in this role, you should have one year of work-related experience (customer service, hotel industry, management, restaurant administration, human resources, legal, educational, training & development, financial) and be proficient in MS Word, Excel, and PowerPoint. You should also have data entry, database management, and telephone etiquette experience.
Industry Experience
Understanding of the hospitality industry and previous experience in the hospitality industry are preferred. Previous experience as a Guest Services Agent and bilingual communication skills are also highly desirable.
Benefits
RAM Hotels offers competitive compensation and benefits, including comprehensive health benefit packages, vacation time, quarterly bonuses, and other additional perks. We are committed to creating a positive work environment that promotes advancement opportunities and supports the well-being of our employees.
