What are the responsibilities and job description for the Dual Property Front Desk Supervisor position at Springhill Suites Naples?
Join the team at the Springhill Suites & Fairfield Inn by Marriott Naples as our Dual Front Desk Supervisor. Front desk supervisors should have excellent communication and interpersonal skills, and be able to multitask in a fast-paced environment. Responsibilities : A dual property front desk supervisor at a hotel is responsible for overseeing the front desk team and ensuring a smooth guest experience. Their duties include :
- Providing a friendly, accurate, and consistent level of service to guests. This includes checking guests in and out, responding to guest requests, and ensuring guest needs are met in a timely manner.
- Supervising the front desk team, including Guest Service Agents and Night Auditors. This includes training staff, ensuring they adhere to hotel policies, and providing technical support.
- Ensuring the hotel runs smoothly, including processing charges, verifying billing instructions, and monitoring the Night Audit function.
- Providing guests with accurate and timely information about the hotel, community, and special events.
- Ensuring that all staff members work in a safe and conscientious manner, and adhering to all safety policies and procedures. Qualifications :
- Must possess strong leadership skills.
- Ability to communicate with the front office teams, guests, and associates effectively and professionally.
- Marriott experience a plus.
- Looking for an exceptional individual in training, mentorship, strong follow-up, and accountability.
- Responsible for driving Marriott initiatives and service scores.
- This position requires mid-shifts and weekends.
- A dual property front desk supervisor at a hotel is responsible for overseeing the front desk team and ensuring a smooth guest experience. Their duties include :
- Providing a friendly, accurate, and consistent level of service to guests. This includes checking guests in and out, responding to guest requests, and ensuring guest needs are met in a timely manner.
- Supervising the front desk team, including Guest Service Agents and Night Auditors. This includes training staff, ensuring they adhere to hotel policies, and providing technical support.
- Ensuring the hotel runs smoothly, including processing charges, verifying billing instructions, and monitoring the Night Audit function.
- Providing guests with accurate and timely information about the hotel, community, and special events.
- Ensuring that all staff members work in a safe and conscientious manner, and adhering to all safety policies and procedures.
