What are the responsibilities and job description for the Hospitality Attendant position at SpringHill Suites Navarre Beach?
Job Summary:
The Breakfast Attendant is responsible for providing excellent customer service during the breakfast hours at a hotel. This includes setting up the breakfast area, ensuring the food is replenished and fresh, maintaining cleanliness, and assisting guests as needed. The Breakfast Attendant plays a key role in creating a positive experience for hotel guests in the morning.
Key Responsibilities:
Food Preparation & Setup:
Set up and arrange the breakfast buffet or serving area according to hotel standards.
Ensure food items are stocked, fresh, and replenished as needed throughout breakfast service.
Follow food safety guidelines and maintain proper food handling practices.
Prepare coffee, tea, and other beverages as needed for guests.
Ensure that all breakfast items are labeled correctly, including allergens and dietary options.
Guest Service:
Greet guests in a friendly and welcoming manner as they enter the breakfast area.
Assist guests with their breakfast selections and offer to-go options if available.
Ensure that all guest requests and concerns are addressed promptly and professionally.
Answer any questions about the breakfast offerings and provide recommendations as needed.
Cleaning & Maintenance:
Clean and sanitize tables, chairs, and all breakfast area surfaces regularly.
Remove empty plates and utensils from guest tables in a timely manner.
Maintain cleanliness in the kitchen and dining area during service.
Restock napkins, silverware, and condiments as required.
Perform deep cleaning at the end of each breakfast service, ensuring the area is spotless.
Inventory Management:
Monitor inventory levels of breakfast items and communicate with management about reordering supplies.
Keep track of any expired or outdated food items and remove them from the buffet area.
Maintain proper storage of food items and supplies according to hotel policies.
Health and Safety Compliance:
Follow all health, safety, and sanitation protocols set by the hotel and local regulations.
Ensure the breakfast area adheres to food safety standards (e.g., proper food temperature maintenance, cleanliness).
Be aware of potential food allergies and sensitivities and provide appropriate accommodations.
Team Collaboration:
Work effectively with other hotel staff, including housekeeping, kitchen staff, and front desk.
Attend team meetings and provide feedback on guest satisfaction.
Assist with any other duties related to breakfast service as needed.
Skills & Qualifications:
Communication Skills: Ability to communicate effectively with guests and team members.
Customer Service: A friendly, professional, and service-oriented attitude.
Attention to Detail: Ability to ensure cleanliness and accuracy in food setup and presentation.
Physical Stamina: Ability to stand for long periods and lift items up to 25 pounds.
Organization: Strong organizational skills to manage time effectively during busy breakfast hours.
Food Handling: Knowledge of food safety and hygiene practices.
Multitasking: Ability to manage several tasks at once, especially during busy periods.
Education & Experience:
Education: High school diploma or equivalent (preferred).
Experience: Previous experience in a customer service role, preferably in the hospitality or food service industry, is a plus.
Work Environment:
Fast-paced hotel breakfast service environment.
Hours of operation typically range from early morning (around 6 a.m.) to mid-morning (10 a.m. or 11 a.m.), depending on the hotel's breakfast hours.
Must be able to work weekends and holidays.
Physical Demands:
Standing for extended periods.
Lifting and carrying food trays, containers, and supplies.
Ability to perform routine cleaning and sanitation tasks.
