What are the responsibilities and job description for the Front Desk Agent FT/PT Open Availability position at Springhill Suites?
Front Desk Agent Job Description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and courteously
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
Qualifications:
- Excellent customer service and communication skills
- Previous experience in a customer-facing role is preferred
- Proficiency in using phone systems and office equipment
- Strong attention to detail and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel operations and reservation systems is a plus
- High school diploma or equivalent qualification
We offer competitive pay rates, opportunities for career growth, and a supportive work environment. If you are a friendly, organized, and customer-oriented individual with a passion for hospitality, we would love to hear from you.
To apply for the position of Front Desk Agent, please submit your resume along with a cover letter highlighting your relevant experience.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends only
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $14 - $16
