What are the responsibilities and job description for the Front Desk Agent position at SpringHill Suites?
Overview:
Join our team as a Front Desk Agent at SpringHill Suites Dayton Beavercreek. We are seeking a dedicated individual with exceptional customer service, and a good team player.
Duties:
- Check-in & check-out guests using FOSSE PMS.
-Take telephone calls and make room reservations.
- Check guests in and out efficiently, processing payments and managing reservations.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Assist with night audit procedures to ensure accurate daily accounting records.
- Maintain a clean and organized front desk area and hotel lobby.
- Collaborate with other hotel departments to meet guest needs effectively.
Experience:
- Previous experience in hotel front desk using FOSSEE.
- Strong customer service skills with a friendly and approachable demeanor.
- Proficiency in phone etiquette and handling various phone systems.
- Multilingual abilities are a plus for interacting with diverse guests.
- Familiarity with night audit procedures is advantageous.
- Ability to handle guest relations with tact and diplomacy.
Join our team today to be part of a rewarding environment where your skills are valued, and excellent service is paramount.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Ability to Relocate:
- Beavercreek, OH 45431: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $16
