What are the responsibilities and job description for the Customer Service Representative - Washington Banking Center position at Springs Valley Bank & Trust Company?
DEPARTMENT : Deposit Operations
LOCATION : Washington, Indiana
CLASSIFICATION : Non - Exempt
REPORTS TO : Banking Center Manager
SUPERVISES : No supervisory responsibilities
JOB SUMMARY : Provides exceptional customer service and maintains a customer focused culture.
MAJOR DUTIES & RESPONSIBILITIES :
- Is responsible for comprehensive, prompt and efficient customer transactions. Receives & cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.
- Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately.
- Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.
- Promotes and explains financial institution services and products based on customer's needs, within compliance of financial institutions standards.
- Identifies cross-sell opportunities and refers customer to appropriate sales member.
- Assists in the night depository function.
- Ensures deposit area is properly stocked with forms, supplies, etc.
- Performs Branch Capture of transactions.
- Continually increases product and service knowledge, to meet customer demands.
- Makes product and service recommendations to Banking Center Managers.
- Responsible for complying with all financial institutions policies and procedures.
- Actively achieves individual sales, referral, operational, and community involvement goals.
- Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc...
- Performs other duties as assigned.
EDUCATION & EXPERIENCE :
EOE, including disability / vets