Customer Success Manager - Enterprise

Proven experience in business development, partnerships, or a related field—preferably within a PEO or related industries (brokers, insurtech, or benefits tech software)—is highly desired. This hybrid role requires at least three days per week in our NYC office.

What We Do

Our client is a new type of pet health company focused on empowering and inspiring responsible pet parenting through top-tier pet benefits provided by employers. From everyday care to rainy-day emergencies, we offer tech-enabled solutions that are optimized for value and flexibility so that our pet parents always feel confident that they are giving their pets the care they deserve.

About The Role

Our client is on the lookout for a skilled business development and partnerships professional to support our national accounts within our growing employer division. You will play a crucial role in managing and expanding their key growth partnerships. Your experience will be instrumental in nurturing these relationships, engaging and educating stakeholders on the advantages of our client's offerings, and ensuring the seamless integration of our services, solidifying their position as the go-to pet wellness provider for employers.

Core Responsibilities

• Serve as the primary account manager for key strategic enterprise-level partnerships
• Act as the key liaison between our client and partner organizations, ensuring effective communication and fostering collaborative problem-solving.
• Function as a trusted advisor, educating partners and their key stakeholders about pet benefits and demonstrating the value of our innovative approach.
• Build and maintain strong relationships with external executive stakeholders.
• Thoroughly understand the needs of partners and tailor our offerings to meet those needs.
• Create and implement account plans for strategic partners that align with company objectives.
• Lead the execution and continuous management of partnership agreements, promoting mutual growth and satisfaction.
• Identify and leverage opportunities within the partnership to maximize value and increase visibility for our client's services.
• Continuously monitor and report on partnership performance, modifying strategies as needed to meet targets. You should expect to be creating your own templates and account management strategies. This will include everything from creating your own decks and reporting templates, to establishing a playbook and cadence for partner engagements.
• Iterate on partner trainings using a consultative, solutions-focused approach.
• Collaborate with internal teams, such as Customer Success, Marketing, Product and Customer Operations, to ensure our client's brand and product offerings are communicated and delivered in a successful manner post-sale.

What You’ll Need To Be Successful

• Proven experience in business development, partnerships, or a related field, preferably within the PEO or similar industries
• Strong interpersonal skills with a knack for persuasive communication and stakeholder management.
• Excellent organizational abilities, including overseeing multiple projects simultaneously without compromising on detail or deadlines
• Demonstrated capability in managing complex, large-scale, and high-value relationships.
• Strategic thinker with a proven track record of driving growth through partnerships.
• Excellent written communication skills
• You love solving problems and have a hunger to get to the bottom of things. You know how to objection handle and navigate your way through a complex org chart
• Demonstrated ability to liaise between high-growth startup initiatives and large established corporations

Why Consider This Role?

• Revolutionize the pet health industry by shaping solutions that improve the lives of pets and their families.
• Join a rapidly growing, VC-backed startup where your work directly contributes to the company’s success and mission.
• Be part of a passionate, innovative team that values collaboration, impact, and continuous growth.

Key Benefits

• Company paid medical premiums
• Dental, vision, voluntary life, short-term disability and long-term disability
• Unlimited paid time off & extended holiday break
• 12 weeks parental time off
• 401k
• Company paid pet wellness and insurance plans
• Pet-friendly office
• Regular company-wide events

We strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Our clients are all Equal Opportunity Employer.