What are the responsibilities and job description for the Part time Night Auditor/Front Desk Clerk position at SPRINHILL SUITES BY MARRIOTT?
Job Summary
We are seeking an experienced night auditor to join our team. Ideal candidates are ambitious, hardworking professionals with experience in hospitality. The night auditor is responsible for performing Night Audit Check list functions as well as communicating with the housekeeping and maintenance teams to ensure the safety and comfort of our guests.
This role works autonomously and performs basic functions alone, such as checking guests in and out, completing GXP, Special Request, No-Shows, Cancellations, Advance Deposits, addressing any problems or concerns without supervision as well as other task assigned by direct supervisor . This position is exclusively overnight.
Duties
- Greet guests upon arrival with a friendly greeting and assist with check-in and check-out processes following Marriott Standards.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Answer phone calls promptly, providing information about the hotel’s services and amenities while demonstrating excellent phone etiquette.
- Handle guest inquiries and complaints effectively, ensuring high levels of guest satisfaction.
- Maintain a clean and organized front desk area as well as back office, ensuring all necessary supplies are stocked.
- Assist with billing inquiries and payment processing as needed.
- Uphold hotel policies and procedures to ensure a safe and welcoming environment for all guests.
Requirements
- Previous experience in guest services or front desk operations preferred but not required.
- Strong customer service skills with the ability to engage positively with guests from diverse backgrounds.
- Strong problem-solving skills with a focus on guest relations and satisfaction.
- Availability to work flexible hours, including weekends and holidays as needed.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: No less than 8 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Ability to Commute:
- Dallas, TX 75231 (Required)
Ability to Relocate:
- Dallas, TX 75231: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17